Nathan Curry Email & Phone Number

Broomfield, Colorado, United States

Englewood, Colorado, United States

Responsible for driving new product innovations as well as supporting existing products within the Hopper product family. Drawing upon my field experience, I played a key role in developing mobile applications specifically designed for field technicians.✓ Created a solution for proactively addressing customer signal degradation issues which will increase customer satisfaction and reduce churn✓ Led efforts to identify areas of opportunity in STB stability with a focus on improving the customer experience✓ Developing a mobile diagnostic iOS/Android application for field installation technicians to deliver powerful new capabilities to diagnose and resolve service issues onsite✓ Modernizing a mobile validation tool by transitioning from USB tether to QR code payload transfer, removing unnecessary points of failure and reducing data transfer times

Traversed across various products and programs to craft strategies and solutions that impacted product development and drive process improvements. I support the complete product lifecycle from ideation to proof of concept while adding critical insights to field operations to ensure products are installable and ready for market launch.✓ Partnered to launch Hopper Plus Android TV set-top box – lowering installation times 30+ minutes – refining installation processes, cultivating collaborations with engineering, and innovating solutions to lingering challenges. ✓ Created product training curriculum and processes that supported 6K nationwide technicians with content across design features, product installations, and field practices. ✓ Oversaw development and deployment of procedures and tools to enhance range of field and product capabilities and increase productivity. ✓ Navigated cross-functional partnerships and with product development teams to create and refine tools to support new lines of business, including ability to perform installations of ADT and SimpliSafe home security products, Wireless ISP (WISP) networks, MVDDS, and private 5G/LTE networks. ✓ Led an initiative to modernize and redesign technician-centered applications. ✓ Trusted to add value to business development tactics, scoping new products and services, including unreleased products from Google and Ring, to ensure product profitability and compatibility with technician capabilities.

Denver, Co

Owning the full scope of operations and management of the Key Accounts Team, I drove the development of processes, standards, and training programs to amplify projects and products. I partnered with senior executives to craft and deploy strategies and tactics to elevate team performance, productivity, and customer experience.✓ Applauded with 2 Distinguished Service Awards – given to top 1% of employees across the enterprise. ✓ Collaborated on conception of Customer Integration Team – catapulting enterprise to top-ranked provider of automation platforms – showcasing concierge-level support embedded with top technical and product knowledge. ✓ Trusted by corporate product teams to provide technical expertise and insights during all phases of the product development lifecycle, including information gathering, troubleshooting, and field testing. ✓ Supported evolving business development strategies and objectives, collaborating with sales teams during trade show events and with major client demonstrations. ✓ Navigated MVDDS site acquisition project to retain FCC license across 4 site installation projects in tight timeline to maintain revenue stream and investment.

Denver, Colorado

I stepped up to lead as the Field Service Manager, a newly created role, to manage and mentor the Key Accounts Team and provide expertise surrounding execution and product support. ✓ Spearheaded development of system diagrams supporting $40M+ projects, leveraging unmatched product knowledge and proficiency in CASE tools.✓ Partnered across product, engineering, and sales functions and with diverse stakeholders to spur creation of Dish CEDIA program. ✓ Played integral role in design and buildout of home automation lab to showcase Dish product integrations, cultivating opportunities to train and optimize installation processes.

I was tapped to lead as an inaugural member of the Key Account Team, our mission was to provide white-glove services to VIP customers and C-suite executives while leading across the full installation lifecycle. I traveled to diverse markets and regions to ensure top support and product services. ✓ Trusted to train and mentor installation technicians, showcasing knowledge of product and field requirements. ✓ Upleveled knowledge in high-end control systems through multiple certifications earned that spanned Control4, Crestron, and Savant.