Nathanial Porteous Email & Phone Number

• Recruiting talent to participate in biweekly programming on the Games Done Quick Twitch channel
• Hosting the stream and interacting with talent during production
• Ensuring talent has completed the prerequisite tech check and vetting processes for on-screen appearances
• Organizing the Run of Show, runners, commentators and social media advertisement of each episode via Monday
• Brainstorming show episodes, one-off productions and other activities to aid in the success of Hotfix programming

• Proactively contributed to discussions with player communities across official forums, Discord, Social Media platforms, and any other potential channels
• Collaborated with other functions and regional offices on communications planning to support game updates and a multitude of other events and communications
• Identified opportunities for, and assisted in the execution of tournaments, offline events, and player gatherings
• Explored collaboration opportunities with local and remote influencers, communities of gamers, and other potential partners
• Supported regional programs for North American community contributors, volunteers and other fan groups

• Produced analytics reports for clients that detail post performance, engagement, and social listening topics
• Monitored and responded to comments on client's social accounts using their unique brand voice
• Enforced the online community safety and usage policies across multiple content areas and ensured that guidelines and rules were followed
• Created engaging responses that encouraged participation and the development of user-generated and promotional content to ensure that the online community was achieving its goals
• Developed marketing strategies for clients to advertise consumer products and foster community engagement

• Collaborated with studio developers and team members to create social media posts on various platforms
• Networked with industry professionals to exchange resources and game information to further promote projects
• Developed marketing plans and strategies at all phases of game development to facilitate growth and awareness
• Communicated with content creators to sponsor content and advertise new releases
• Acted as a liaison between the studio and the game community to discuss development updates, moderate Discord servers and forums, and address community questions or comments

Orlando, Florida, United States

• Ensuried the proper management and staffing of the front desk and security departments
• Resolved guest issues complaints, investigating any incidents that require further information
• Instructed the front desk management team with room changes, inventory management, housing, and guest compensation
• Completed transactions and fund reversals with assistance from the reservations and credit card processing departments.
• Walked the property to maintain excellence in presentation as well as enforcing company policy and regulations

Orlando, Florida

• Ensured the proper management and staffing of the front desk and security departments
• Resolved guest issues complaints, investigating any incidents that require further information
• Assisted the front desk management team with room changes, inventory management, housing, and guest compensation
• Completed incident reports that include shift data and key details of situations that occurred on property
• Walked the property to maintain excellence in presentation as well as enforcing company policy and regulations

• Collaborated with team members to create social media posts and forms of outreach on various platforms
• Developed marketing plans and strategies at all phases of platform development to facilitate growth and awareness
• Communicated with content creators to sponsor content and host tournaments on the platform
• Performed calls with creators and representatives to promote the platform, its assets, and sponsorship levels
• Acted as a liaison between the studio and the game community to discuss game additions, multi-creator tournaments, and platform/site adjustments

Orlando, Florida Area

• Lead a team in conducting front office, food and beverage, and golf shop auditing procedures
• Managed team administrative processes, including scheduling, time off requests, time clock management, and reviews/employee assessments for three departments
• Ensured financial balance among the outlets using credit card batch reports, user transactions, and revenue adjustments
• Created and sent reports of property functions for use in housekeeping, accounting, the front office and the general manager’s office
• Responded to incidents, employee and guest concerns and enforced resort policies and procedures as the manager on duty
• Greeted guests who enter the front office, assisted them with the check-in/out process, informed guests about resort offerings, and answered any questions

Orlando, Florida Area

• Acted as the voice for guests by collecting quantitative research face to face using tablets
• Achieved, and often exceeded, daily survey quotas using exceptional time management skills
• Assisted guests with questions, comments, and concerns about their experience using extensive knowledge of all Walt Disney World properties and surrounding areas
• Worked independently on completion of work, while coordinating as a team to pick up extra or missing work
• Met with leadership to ensure work is completed with integrity and proper methodology

Cumberland, Rhode Island

• Instructed children ages 5-12 in class sizes of 28
• Fulfilled administrative duties, including scheduling and filing
• Finalized extensive data entry with standards and grades for almost 400 students
• Developed and implemented music teaching curriculum and programs for all students
• Collaborated with colleagues in professional development seminars to ensure all policies and procedures were conducted with the goal of child development