Nate Rathod Email & Phone Number

Lindenhurst, Illinois, Us

Chicago, Il, Us

Eliciting and communicating well designed and testable functional and non-functional requirements from collaboration with business partners and end users to translate product requirements for short-, mid-, and long-term projects that eliminated user pain points, led to major cost savings in excess of $1 million, and ensured compliance with mandate requirements from the Blue Cross and Blue Shield Association for both mainframe and distributed systemsDeveloping internal dashboards and reporting mechanisms using Jira, Excel, and SharePoint to provide leadership visibility to current projects, KPIs, and improved the product team's efficiency and ability to maintain a healthy backlog of at least two sprints Collaborating to build current and future state process maps and internal system use cases for short- and long-term projects, which are now used internally by multiple cross-functional teams for business prioritization and project implementation for monthly software releasesProduct owner for an agile development team comprised of internal employees and external contractors, provide the team with vision and direction, along with facilitate Sprint kick-off, Daily scrum calls, Feedback sessions and Elaboration sessions.

Chicago, Il, Us

HealthTech Claims Portfolio Team, Business Analyst role on Foreign Adjudication Product Area• Elicited user requirements using SDLC tools (JIRA & Enterprise Process Library)• Developed +knowledge of business/system architecture for claims portfolio • Solved complex processes issues on Transplant Processes, & IHS Process for Tribal Accounts• Collaborated with all team members to achieve the requirements is delivered

• Implemented and managed Opera System and helped with go live• Assisted new personnel with extensive one-on-one training and coaching• Resolved any customer service issues• Maintained, troubleshooting, and repairs computers/network• Provided onsite internet help for guest connections• Provided onsite help to guests with connecting their devices

• Provided information, recommended and booked services for a variety of guest inquiries.• Arranged and confirmed recreational, business and dining activities both inside and outside the hotel for guests.• Responded to guest inquiries and resolved issues in a timely, friendly and efficient manner.• Acted as point of escalation or resolution with technical support for issues included WIFI access, phones, laptops, A/V equipment, teleconferencing, and printers

• Instructed players with rules, regulations, equipment, and techniques• Created and implemented a practice plan for conditioning and skills • Motivated and guided players to excel to their highest abilities• Organized and maintained equipment room after usage

• Utilized computer technology to access online job aids and navigate the State Farm intranet to locate information• Answered insurance-related questions from callers• Took initial loss reports and provided claim personal contact information• Processed payments and answered bill related questions• Record and send detailed messages to agents/claims personnel

• Prepared meals with a focus on quality, taste, appearance in accordance with planned menus• Assisted in establishing the food service production line to assure meals are prepared on time and food is ready prior to meal service• Assisted and directed adherence to cleaning schedules and make sure safe food handling is practiced at all times by all team members• Supervised team members and operations in the absence of the Food Dining Manager