BMW of North America Customer Experience Content Analyst– Manage the planning, creation and maintenance of the BMW Genius How-To videos that are featured on the BMW USA YouTube channel, website, emails, apps, and various other customer touch points. Since I have taken over, total views have increased by 153% and total view time by 178%, with a projected total YouTube view count of almost 7 million for this year.– In charge of all product content in the BMW Genius app available on the Apple iTunes App Store and Google Play Store. The app is used in all BMW North America dealerships by the BMW Genius Team and is available to the public for a quick reference to BMW information.– Manage all content in the BMW Relay App which is available to all BMW of North America and MINI dealerships. This internal app provides guidance and product information to BMW and MINI Geniuses to help them provide a premium vehicle delivery experience.– Create and edit quick reference cards which are included in every new BMW to help customers with key information about how to best operate their new vehicle.– BMW B0, B1, & B2 License Certification

N8(r) Interactive Marketing provides brand management and marketing counsel and support, including marketing and social media communications across multiple platforms, brand image strategy and planning, product development, and advertisement coordination to a range of businesses.– Clients include: Geoff Sykes Racing, Adventure Drives, Oceanside Motorsports, BMW Car Club of America, BMW CCA - San Diego Chapter, The Flying Pig Pub & Kitchen– Gale Partners: Helped guide CRM content strategy for BMW USA by providing extensive BMW product and customer knowledge.– Adventure Drives: Planned and executed a social media strategy in a short time frame whichsaw a 116% increase in Facebook likes, almost 100,000 Twitter impressions, and grew theirInstagram follower base by over 130%!– Oceanside Motorsports: Managed all social media channels, promoted events, contributed to thedesign, creation, and implementation of all branding and marketing materials including logodesign, website layout, advertising, and promo videos.– Red Bull Global Rallycross Driver and Sony Actioncam Athlete Geoff Sykes: Manage social media accounts during races to engage fans and provide content creation ideas and strategy between events.– BMWBLOG: Content contributor for the leading BMW news website, reviews and every other little bit of interesting information from the BMW world.– Canon Professional Services Member– Ben Carufel Photography: As a photo assistant for Ben Carufel of Insite Architectural / Ben Carufel Photography, I have worked on photo shoots for TS Restaurants, Hard Rock Hotels, Sheraton Hotels, and Grand Pacific Resorts.

– Michelin Certified Tire Specialist– Featured in the Michelin Pilot Experience for the Pilot Sport 4S launch.– Involved with the Michelin 25th Hour launch event for the Michelin Pilot Super Sport ultra-high performance tire. Blog Post Link: goo.gl/39Ywg– Due to my great word-of-mouth (WOM) marketing for the Pilot Super Sport launch, “promoted” to Key Influencer where I help spread the word about Michelin products and events via social media, blog posts, newsletter articles, and WOM including the worldwide launch of the new Michelin Defender in January 2012 at the North American International Auto Show in Detroit.– Involved with the New Tire. New Track. New Orleans. launch event for the Michelin Pilot Sport A/S 3 all-season ultra-high performance tire.– Guest blogger for the Michelin USA Instagram and Google+ social media pages during the 2013 North American International Auto Show. Produced over 50 posts for each account over 2 days.– Guest blogger for the BFGoodrich Tires Instagram and Google+ social media pages during their BFGoodrich Rival max performance tire launch at NOLA Motorsports Park. Successfully created an Instagram account which immediately grew to a large follower base.

The BMW Car Club of America (BMW CCA) boasts more than 75,000 active members within the United States, making it the largest BMW owner/enthusiast organization in the world.– Editor for the club's Roundel Weekly newsletter that summarizes stories from the BMW CCA website (www.bmwcca.org) and from around the internet covering the entire BMW brand and lifestyle. Currently the newsletter gets distributed to over 42,000 members.– Digital Content Manager in charge of planning, creating, and scheduling of quality content for the BMW CCA website, Facebook page, Twitter account, and Instagram.– Worked on marketing campaigns with Intercontinental Hotels Group, Shell, and Michelin.– In my first year of managing the Club's social media channels: - Increased Facebook Page likes by 88% and weekly reach by 315% - Increased Twitter followers by 44% and average engagement by 221% - Took a fledgling Instagram account to a thriving follower base!

As a BMW Genius, I was responsible for delivering comprehensive product information and a delightful customer experience throughout the sales process. My goal was to improve the efficiency of the sales department through my product knowledge and technical support. By being the pinnacle resource of information for the client, I ensured that they got the most out of their BMW by understanding the benefits of the features on their Ultimate Driving Machine.- Consistently one of the top-ranked dealerships for Encore Delivery Takerate.

– Advertising Manager: In charge of all advertising for the club's newsletter, website, and events. Increased yearly advertising revenue by over 20% in first 6 months. – Social Media Manager: In charge of planning, creating, and scheduling of quality content for the chapter's Facebook page and Twitter account.– High Performance Driving Instructor

– Responsible for handling a high call volume while simultaneously utilizing systems to retrieve information like order history and shipment tracking, enter incoming orders, and setup of returns.– Utilized expertise in golf product knowledge while communicating with golf professionals, sales associates, and customers.– Daily order entry of hard and soft goods for green-grass and off-course retail shops.

– Responsible for the integration, calibration, test procedures and data acquisition for Golf Ball Research and Development testing equipment.– Participated on marketing teams that lead to the launch of new products.– Worked with market research teams that studied customer’s buying habits. – Training and supervision of intern team that produced results for the legal team.– Optimized systems by developing Macros to consolidate and format data, improving efficiency. – Set-up and interfaced test equipment with company computers and networks.– Managed aerodynamic testing in the Indoor Test Range (ITR).– Developed and implemented an RFID tracking system for test samples.– Lead test development projects for optimization of testing systems.– Analysis of statistical data and reporting.– Developed Standard Operating Procedures for robot, laboratory and aerodynamics testing.

– Helped with product launch events for the Nike SQ Driver and Slingshot OSS Irons (2006) and Nike SQ Sumo2 Driver (2007). All of which were Golf Digest Hot List Gold Medal Winners.– Participated with marketing teams on product development, Nike Golf Thermasleeves.– Part of the sales team for the LPGA Safeway Classic Pro-Am– Custom fitting of golf clubs, analysis of launch monitor readings for proper fitting, set-up of point-of-purchase displays, answer equipment and product questions.

Proud to be part of The Reserve Team which hosted the JELD-WEN Tradition, a PGA Champions Tour major championship, from 2004 - 2006.Job Duties for Tournament Coordinator: manage player registration and check-in, set-up of golf course for play and presentation of sponsors, leaderboard preparation, scoring of tournaments, and assist tournament director in any other needs that need to be fulfilled for the tournament to be successful.Job Duties for Vintage Club Manager: administrate a membership of over 250 players, coordinate monthly tournaments for the club, distribute monthly e-mail specials to the membership, and manage membership GHIN handicaps and GHIN Handicap computer.Employee-of-the-Month: June 2005