Nate Rosenthal Email and Phone Number
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🛎 Principles: › Put people first. › Start small and iterate. › Do what's right, not easy. › Prioritize transparency. › Build a foundation to scale. › Fail fast and learn faster. › Disagree and commit. › Expect and embrace uncertainty. › Seek to understand and assume positive intent. › Leverage data and insights for upstream solutions. › Do routine tasks without doing them routinely. › Deliver results.📈 Background: As an operations executive and mission-driven leader, I have driven innovation and efficiencies leading to multi-million dollar cost savings and created, built, and launched products and programs at global scale resulting in significant revenue; contributing to building businesses from startup to hundred-billion+ dollar public companies (NYSE: SQ and NASDAQ: ABNB). 👥 Experience:Passionate about building teams, developing talent and leaders, hiring complementary and diverse teams, setting aggressive goals and holding individuals accountable to their results. I have built and led teams focused on: › community & self-solve › customer success & service › data labeling & content review › help center & community › learning & development › marketplace quality & content moderation › operations & analytics › product & engineering › program management › revenue growth🚀 Personal:On the side, I'm an investor (angel and seed) and advisor for dozens of companies across a variety of industries, countries, and stages.
Airbnb
View- Website:
- airbnb.com
- Employees:
- 57741
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Senior Director, Scaled OperationsAirbnbCalifornia, United States
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Head Of Scaled OperationsAirbnb Aug 2021 - PresentSan Francisco, Ca, UsHomes | Experiences | Guest Experience | Incubations & Prototyping | Media Ops & Merchandising | Ops Algorithms, RLHF, & Prompt EngineeringSupporting Airbnb's highest priority business objectives and programs globally through people powered programs and human-in-the-loop systems.
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Head Of Home Quality OperationsAirbnb Sep 2020 - Aug 2021San Francisco, Ca, Us› Airbnb Plus› Accessibility› Accuracy and quality remediation› Analytics and business operations› Categorization, collections› Conversion, retention, and win-back › Data labeling and computer vision› Video consultation
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Head Of Verified Listings OperationsAirbnb Jan 2020 - Sep 2020San Francisco, Ca, Us› Accuracy verification› Biz Ops, Analytics, and Strategy› Customer experience › Video consultation
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Director Of Operations, Host Management And Emerging ServicesAirbnb May 2019 - Jan 2020San Francisco, Ca, Us› Airbnb Plus › Host Success, Education, & Retention› Revenue Management› Policy and Quality Enforcement› Services, prototyping, and innovation
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Limited Partner & AdvisorLeadout Capital Oct 2018 - PresentPortola Valley, California, UsInvestor and advisor. -
Head Of Global Customer Success And SupportSquare Jun 2017 - May 2019San Francisco, Ca, UsCustomer Success & Service | Scaled Services & Community | Operations & Analytics | Data, Product, & Engineering | Learning & DevelopmentReporting to the COO and then CFO, I turned questions into commerce. Passionate about customer and team happiness.We built a remarkable Customer Success and Support team that understood our customers’ struggle. We solved exciting scaling challenges across all of Square's products, for all types of customers, while driving success and creating amazing customer experiences. We helped people start, run, and grow their business.Supporting the full Square ecosystem: Cash App, Payments, Point of Sale, Restaurants, Retail, API, Payroll, Hardware, Appointments, E-commerce, Marketing, Capital / Lending. Oversaw EU Business Operations. -
Director, Customer SupportSquare May 2013 - Jun 2017San Francisco, Ca, Us
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Customer Support LeadSquare Jan 2012 - May 2013San Francisco, Ca, Us
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Customer Support SpecialistSquare Aug 2011 - Jan 2012San Francisco, Ca, Us
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Manager, Community & Online PlatformKaboom! Feb 2010 - Aug 2011Bethesda, Maryland, UsPM'd KaBOOM! DIY (do-it-yourself) community platform: product and project management, experience design, building a many-to-many network, fostering community, providing support to members, negotiating with vendors, improving the community experience of our products, and acting as the liaison between the community and the organization.Working with communities around the world to ensure they have the tools they need to build community through playground and park projects (and that those tools work well and simply); demonstrating that everyone has the power to change a child’s world. Inspiring great places to play within walking distance of every child in America and creating great playspaces through community participation and leadership. -
Program And Events ManagerChicago Run Aug 2008 - Feb 2010Chicago, Il, UsPM'd and Launched online activity tracking product for teachers, students, and parents. Founded ‘Running Mates,’ a middle school running program and curriculum. -
Project ManagerKaboom! Aug 2006 - Aug 2008Bethesda, Maryland, UsProject manager and facilitator of done-in-a-day playground and park projects: transforming a space from an empty dirt lot to a beautiful new park/playground with the help of anywhere from 120-500+ community and corporate volunteers.Building playgrounds across the country: demonstrating that everyone has the power to change a child’s world, inspiring great places to play within walking distance of every child in America, and creating great playspaces through community participation and leadership.
Nate Rosenthal Skills
Nate Rosenthal Education Details
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Quantic School Of Business And TechnologyBusiness -
Colgate UniversitySociology/Anthropology And Education
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Hall High School
Frequently Asked Questions about Nate Rosenthal
What company does Nate Rosenthal work for?
Nate Rosenthal works for Airbnb
What is Nate Rosenthal's role at the current company?
Nate Rosenthal's current role is Senior Director, Scaled Operations.
What is Nate Rosenthal's email address?
Nate Rosenthal's email address is na****@****ail.com
What is Nate Rosenthal's direct phone number?
Nate Rosenthal's direct phone number is +131257*****
What schools did Nate Rosenthal attend?
Nate Rosenthal attended Quantic School Of Business And Technology, Colgate University, Hall High School.
What skills is Nate Rosenthal known for?
Nate Rosenthal has skills like Leadership, Strategy, Event Planning, Start Ups, Program Management, Thinking Outside The Box, Customer Service, Public Speaking, Management, Project Management, Strategic Communications, Product Management.
Who are Nate Rosenthal's colleagues?
Nate Rosenthal's colleagues are Vikram Singh Gurjar, Leah Gakunga, Jessica Otaguro, Siddhesh Pawar, Cletus Nwachukwu, Juliette Florian, Leonardo Ramon.
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