Natheeshan Siva Email & Phone Number

London, England, United Kingdom

• Producing innovative ideas and confirming these through experimenting and prototyping.• Designing and developing solutions with a focus on the automation of build, test and deployment activities using executable patterns.• Evaluating and analysing metrics to continually improve performance.• Using, and contributing to the development of standard patterns.• Collaborating with principal engineers and domain architects to build an understanding of the wider platform and how it supports business objectives.

City Of London, England, United Kingdom

As an Open Banking Tester, I support the completion of system integration, user acceptance and regression testing within release schedule deadlines, and will escalating issues identified during testing to make sure adequate resolution or workaround is implemented.I will proactively identify areas for improvement, escalating through appropriate governance routes and working with others to ensure fit for purpose, client centric solutions. I will look to provide a technical point of reference to the department on a day-to-day basis, and act as the first point of contact on key issues with associated internal and external businesses.

London, United Kingdom

As a Protection Support Analyst, I was positioned to enhance my knowledge through a varied portfolio of work in an analytical and customer focused team environment.Working at the core of a busy and collaborative team, providing a professional service in this specialised area of Wealth & Asset Management.Consistently looked beyond organisational boundaries to create connections with those around me and bring further success. I have relentless focus on improvement, and will use the full extent of my knowledge and creativity to drive both incremental and radical innovations within the team. A summary of my day to day activities are listed below:•Making sure that all reports, documentation and systems recording is technically accurate, compliant and provides the right advice for the client.•Gathering and maintaining team data, making sure it's logged accurately on Avaloq and the Client Needs Framework.•Preparing file notes and draft documentation for specialists to review, approve and sign.•Assisting with scheduling and delivering internal business development meetings.•Working with insurance providers such as AIG, Aegon, Royal London and other key UK based providers.

City Of London, England, United Kingdom

Would act as the first point of contact for Coutts clients, liaising with internal & external stakeholders to deliver exceptional standards.Worked in a team that aimed to keep its client satisfaction above 95%.Handled between 80-100 clients queries each day varying in severity, length of time and nature of request’s.Constantly meeting “exceptional” standards of interactions with clients, of whom have I have personally delivered a great service .Helping clients with Digital/Online/Telephone Banking queries, accounts related queries, borrowing or any administrative queries.

London, United Kingdom

Working as a Senior Personal Banker, I manage a portfolio of clients, assisting with overall financial planning, including goals and projections. Additionally, I efficiently perform daily operations, while ensuring policies adhere to banking processes and records comply with Customer Due Diligence and Know Your Customer standards. I develop and maintain strong relationships while collaborating with various business units within the company, and coordinate with colleagues to ensure client’s needs are consistently exceeded. I also effectively negotiate the terms of loans, and perform due diligence to successfully decrease banks risk exposure. Furthermore, I successfully train new staff on important processes, and mentor new bankers by leading effective referral and customer service trainings, while completing additional delegated tasks to assist with improving productivity in business operations.

Uxbridge

Demonstrated Knowledge of “KYC”, credit and regulatory processes as well as on boarding new customers to the bank.Provided and promoted self-service alternatives such as digital and telephone banking, Nominated as the "Techxpert"..Created outstanding customer experience and partnered with relevant staff i.e. Mortgage Advisor, Senior Personal Bankers to help meet sales objectives by booking 10+ appointments per week.Gained knowledge of financial products and services to resolve queries and reduce waiting time to 3 minutes on average.

Bachelor’S Degree, Economics, 2:1

Studied Micro and Macro Economics.

A-Levels, Economics

Gcse'S Including Maths, Science, English