Manage Segments Technology financial portfolio comprised of comprehensive, large, end-to-end initiatives (Transitional & Transformational) involving Finance, HL&I, Card, Digital, Online Banking, Small Business, Consumer, eComm, Merrill Edge, GWIM, and Preferred. Maintain high level interaction with Finance, PMO, Line Of Business partners, and other horizontal groups to adhere to financial discipline while achieving successful implementation.

SVP / Mortgage Operations Manager - Lead sales and service operations of newly-merged regional loan fulfillment unit. Implement corporate procedures while uniting organizational and cultural differences. Champion performance tracking mechanisms and establish new developmental programs to ensure achievement of corporate goals. Facilitate quality metrics and process enhancements to optimize efficiencies and increase production.* Key Contributions: demonstrate leadership and motivation in stabilizing rampant turnover when national competitor established similar work unit within market and heavily recruited staff, offering 40% to 80% market premium; attain highest corporate customer service rating with 97.5% approval survey score by sustained focus on customer experience enhancement; achieve consecutive “SVC of the Year” award in spite of turnover; create motivational training metrics and new business model to increase production 148% resulting in achieving 300% of profit budget.