The Un-Method has been a life-long passion project of mine, and I'm so pleased to see people's lives change as they learn and apply the principles learned in my course. I've been responsible for the creation, as well as some of the delivery of what could be a 1, 2 or 4 day course in deep discovery, finding out a customer's TRUE story (which isn't the first story you hear), and telling that story back to them in a way that is connective and compelling. Some people have what we like to call, "The Knack" for connecting deeply with people — whether it be a customer, your boss, or a friend. For everyone else, we get to learn how it's done. Imagine, in less than two days, being able to get that one tough client, or close that one "forever deal," because you finally connected to your customer at a level you didn't think possible! Don't you think it'd be worth it?Offerings include (but are not limited to):* Mastermind Mentoring (online or in-person, for groups or individuals)* Sales and pre-sales training, including Deep Discovery, Story-Centric Marketing, Power Presentation Skills, and There's a Hole in Your Donut.* Account management and customer success training, including "The Unmethod: Success Through Their Eyes," and "From Push To Pull, Trusted Advisor Status Now."* Storyboarding and Story Hacking workshops* Web Analytics and Digital Marketing approaches and strategies, including "What To Do, Not What To Use."

Mountainside mentoring exists to help individuals and groups garner deep connections and powerful interactions in both personal and professional life. I'm excited to aid in their growth as they strive to change the world for good.

I help people change their approach to personal performance, producing better results in personal and professional goals. I have coached people around the globe in storytelling, presenting, connection, personal wellness and healing.

Provide audio and video consulting, education, services, and products to college and university music programs, recording and live sound engineers, musicians, and recording studios.

Transformed the pre-sales and customer support experience by helping the field increase retention and revenue by telling their customers' stories, rather than their own. The position was created precisely to address the need to “re-script” our conversations, away from egocentric promotion of goods and services, and toward a customer-centric approach, focused on solving business problems and identifying and reaching business objectives. A uniquely powerful way of both identifying and telling the story helped the field develop a true understanding of, commitment to, and ability to help empower our customers’ successes.

Headed the Adobe Customer Value Program, and was principal driver of advanced skills development, soft skills acquisition, live delivery, asynchronous delivery and knowledge transfer, and advanced skills enablement strategies for the Worldwide Field Organization, as part of Worldwide Field Enablement. Expert in the execution of Demo2WIN™ and Discovery2WIN!™ courses (both property of 2WIN! Global), and delivered those courses globally, along with Power Presentation Skills™.

Recruited to “change the way the Worldwide Field Enablement organization thinks,” I led the crusade to incorporate forward-looking learning strategies and advanced reporting and analytics into the enablement of customer-facing employees. This approach was aided by my appointment as a founding member of the worldwide Adobe Learning Council, and disseminated, in part, as I embarked on four world tours, working personally with more than four hundred pre-sales engineers to increase the quality and success of their demonstrations.

Headed all employee technical training for the Omniture Business Unit worldwide. Directed the delivery of live training, and personally trained more than a thousand employees in a single year. Recorded and posted more than six hundred training videos, and expanded the offerings available to employees. Managed the development of the Omniture Learning Community—later re-branded as the Adobe Learning Community, and devised a contest to replace a commercial version and deliver a more robust open source solution in only seven weeks, including the migration of all content. Managed integration of the Adobe Learning Community to extend LDAP authentication to all Adobe employees. Reduced classroom hours required for certification by more than fifty percent, while simultaneously increasing the certification pass rate. Continued to deliver customer-facing courses as a Corporate Trainer on several Omniture products, including SiteCatalyst, SearchCenter, Discover, and Implementation.

Delivered training courses globally to some of the world's largest corporations. Transitioned from new hire to live trainer in record time. Directed and edited a complete redesign and rewrite of the Omniture University course curriculum. Consistently received the highest ratings from customers, and was often requested by name by Fortune 100 customers and by the account managers who supported them.

Created a comprehensive, integrated campus-wide help desk and technology support model, and authored all supporting materials. Designed distance learning and multimedia-enhanced classrooms, and re-engineered classroom design to save the university approximately $75,000 per room, while increasing the reliability and capacity of the systems. Provided programming and analysis for USU libraries automation, and technical, computer, and live classroom support for professors and other presenters. Managed setup, networking, support, training, and configuring planning for users on multiple computer platforms. Redesigned the largest web portal site at the university, and taught seminars on web design, graphic design and layout. Provided training and support in format conversion, optimization and file management for the USU digital library. Taught courses in Music Technology geared toward animation and film artists, and instructional designers.