Management of 40 direct reports across 40 locations with annual revenue of $40MCollaboration with the store and operations manager in directing all facets of daily operations, such as sales strategies development, staff hiring, work scheduling, loss prevention, human resources development, and performance evaluationFostering of a high-performance team environment that developed 10 field sales managers, 2 technical support managers, and 1 market manager through internal promotionRecruitment and development of internal and external teams which run through Samsung’s culture and retailers’ culturePromotion of creativity within a highly demanding environment which drove maximum sales growth and employee developmentSubject matter expert for sales and merchandising initiatives, thus receiving invitation to the Executive Field Feedback Summit to discuss and share creative intelligence and process improvement ideas among chief executivesIntegral role in developing and guiding struggling store leader from worst-to-first by generating twofold sales and revenue increase within six months through deployment of weekly one-on-one and a performance improvement plan, which subsequently led to promotion

Oversight of the successful transition and operational change management, from an ingrained culture of transactional-style retail teams to a sales and customer-centric cultureAnalysis of monthly and quarterly profit and loss (P&L) statements, and development of effective solutions to guarantee business profitabilityDevelopment and implementation of company’s first initiatives, new store designs, and new sales training, in close coordination with design vendors and senior leadershipGeneration of area sales by over 40% in the first quarter by implementing on-the-spot coaching feedback plans and SMART action plans execution training for store leadersExpansion of brand recognition by establishing relationships with local business entities, joining community outreach initiatives, as well as participating in local events and charities as company representativeAppointment to lead the successful deployment of pilot programs at other high-visibility locations throughout the country, along with training of peer leaders on standard and best practicesOptimization of resources to enhance associate knowledge, customer focus, and process improvement, as well as reduction of front-line annual turnover from 54% to 20% through deployment of development cadence for all associates and managers

Demonstration of leadership skills to a team of four district managers focused on improving sales, service, employee productivity, and customer satisfaction rates throughout 30 automotive retail locations, as we as building positive culture and fostering mission and values of the organizationOversight of overall human resources policies and practices, while securing company assets and implementing workflow processes and performance improvementsReduction of operating costs to drive company’s profitabilityLeadership to district managers to scrutinize and develop plans that optimized P&L ownershipApplication of the company’s first key performance indicator report and information in providing data-driven performance improvement initiatives, which resulted to profitability increase of 10% in the first quarterSelection to serve as the peer mentor for all newly hired district and market managers nationwide, in charge of the overall training and ramp-up plan implantation that enhanced leadership capabilities

Launch of the first experiential “Play Store” for T-Mobile corporate that brought a brand new retail experience from both in-store technology and sales associates interaction with consumersDriving force in exceeding two-year sales volume projections within three months for the new store opening, which generated and surpassed revenue and activations by over 300% of expectationsPromotion to connect-with-retail manager, responsible for supporting director-level and cross-channel senior leaders with in-store experiences and one-on-one coachingDistinction as the number one store manager in the division and for ranking top 1% for store managers in growth, revenue, and customer loyalty

Supervision to a team of 40 sales associates and store managersRecognition for earning promotion from al retail sales positions to the first market manager in the company’s historyEstablishment and expansion of Kansas City market by opening three locations, leading to substantial sales increase and product marketing exposureAssistance to the extension of two new markets in Kansas and Missouri, while managing the staffing, training, and development of leaders and market manager positions in both retail stores