Nathan Watkins Email & Phone Number

Phoenix, Az, Us

Scottsdale, Arizona

• Reduced complexity and improve the customer experience with a continual gathering of user feedback which is used to champion software updates, documentation updates, and new features.• Worked with internal and external teams and key business leaders to help scope, mock-up, and implement either new products or improvements to existing ones. • Provided business and technical expertise to small, medium, and enterprise-level accounts. This includes documentation and training, optimizations to platform configuration, and the use of API's for automation or deep bi-directional integrations.

Scottsdale, Arizona

• Oversight of the entire client on-board process from inception to launch date and beyond.• Provided business and technical consultative support to small, medium, and enterprise-level accounts.• Worked in a team environment to improve training, support, and onboarding practices.• Promoted a cross-training atmosphere through continual technical documentation practices.

Schofield Barracks, Hawaii, Area Support Group, Qatar

As a non-commissioned officer, I mentored junior team members in training, duties, and functions that contributed to the health, welfare, and safety of Service Members, DOD contractors, and civilians in both a deployed environment as well as in a garrison. I helped plan and conduct numerous classes and training exercises for as many as 100 service members and civilians at a given time.Career Highlights:• Produced a Standard Operating Procedure manual that reduced errors and increased efficiency that lead to faster Incident Report turnaround times from seven days down to 48 hours.• Maintained 100% accountability of an arms room valued at over $5 million. Optimized storage space for easier accountability and helped maintain the highest inspection rating out of five other arms rooms. Modernized SOP's to meet Army regulations.• Awarded Soldier of the Quarter for 728th Military Police Battalion - September 2011.• Awarded Soldier of the Quarter for 8th Military Police Brigade - December 2011.