Nathaniel Falcon Email & Phone Number

Orlando, Florida, United States

United States

Customer Service Representative is responsible for the private fleet administrative functionsResponsibility includes planning, tracking, tracing, and reporting on inbound and outbound dedicated loadsWorks with the private fleet on-site team to ensure on time store deliveries, tractor utilization, inbound reverse logistics on time pick up, and driver safety and legal compliance operationsPlan and assign outbound, vendor backhaul, and OVD loadsPlan and assign entertainer sweeps and dunnage consolidationsReport on time load pick upReport on time store deliveryReport BOL pick upReport on tractor utilizationReport on vendor backhaul pickup and deliveryAnswer and process driver load messages through satellite communications and planResolve load issues involving bust outs, over weights, and/or paperwork issuesAnswer telephone calls from drivers, vendors, DCS, SSC and other external sourcesWork with drivers to ensure they understand the delivery documentation , call stores when the delivery is late, monitor load dispatch assignments, and review load optimizing

United States