Nate is a dedicated professional with over 20 years of operational experience and a fresh perspective on residential real estate. Born and raised in Kingsport, he has an intimate knowledge of the local market and a deep understanding of the community's needs.Throughout his career, Nate has consistently excelled in planning and operational improvements, demonstrating his ability to drive success and deliver results. His strong organizational and communication skills have been key factors… Show more Nate is a dedicated professional with over 20 years of operational experience and a fresh perspective on residential real estate. Born and raised in Kingsport, he has an intimate knowledge of the local market and a deep understanding of the community's needs.Throughout his career, Nate has consistently excelled in planning and operational improvements, demonstrating his ability to drive success and deliver results. His strong organizational and communication skills have been key factors in his accomplishments, allowing him to effectively collaborate with others and foster strong relationships.One of Nate's greatest strengths lies in his commitment to providing a personalized experience for each client. He takes the time to understand their unique needs and desires, ensuring that every step of the real estate process is tailored to their preferences. His dedication to delivering exceptional service has earned him recognition and rewards throughout his career.Beyond his professional achievements, Nate is known for his infectious enthusiasm and positive attitude. As an avid hugger, he embraces the power of human connection and believes in the importance of building meaningful relationships. A natural go-getter and motivator, Nate brings a contagious energy to his work, inspiring his team members to strive for excellence.Outside of the office, you can often find Nate exploring the great outdoors. He is an avid hiker, constantly seeking new trails and chasing waterfalls. He also has a passion for live music and festivals, regularly immersing himself in the vibrant local scene.With his extensive experience, collaborative nature, and business-savvy mindset, Nate is well-equipped to serve all your residential real estate needs. Whether you're buying, selling, or investing, you can trust him to provide a personalized and exceptional experience from start to finish. Show less

Ensuring all processes and operations regarding Real Estate run smoothly and efficiently. From computer systems to task completion and everything in between, I am the oil in the machine to keep it running.

Manage quality assurance program including on site evaluations, internal audits and customer surveys.Direct interaction with Executive Directors, IT Technicians, and Scheduling Coordinators to resolve various problems, improve operations and provide exceptional customer service.Negotiate agreements between employees to clarify misunderstood directions and resolve conflicts affecting performance.Develop Processes and Flows within Salesforce and Lightning to increase productivity and… Show more Manage quality assurance program including on site evaluations, internal audits and customer surveys.Direct interaction with Executive Directors, IT Technicians, and Scheduling Coordinators to resolve various problems, improve operations and provide exceptional customer service.Negotiate agreements between employees to clarify misunderstood directions and resolve conflicts affecting performance.Develop Processes and Flows within Salesforce and Lightning to increase productivity and efficiency.Some software development training to assist with creating processes for a new UI to be introduced to new and currently employed agents.Training for all 4 sites including TrxNow, Allied Dispatch Solutions, and DAA Show less

Liaised with customers, management, and vendors to better understand customer needs andrecommend appropriate solutions.Evaluated customer information to explore issues, develop potential solutions and maintain high-qualityservice.Delivered exceptional customer service to every customer by leveraging extensive knowledge of healthcare, Medicaid, and Medicare products and services and creating welcoming, positive experiences.

Trainer:Identified and proactively solved internal problems related to employee turnover by designing, revamping and implementing new training curricula.Mentored new hires, resulting in stronger staff development and increased productivity.Implemented current recruitment strategies, interviewed applicants, and assisted in the hiring process.Responsible for all new hire training for multiple sites. Dedicated Trainer for Bank of America Credit Card Collections, Bank of… Show more Trainer:Identified and proactively solved internal problems related to employee turnover by designing, revamping and implementing new training curricula.Mentored new hires, resulting in stronger staff development and increased productivity.Implemented current recruitment strategies, interviewed applicants, and assisted in the hiring process.Responsible for all new hire training for multiple sites. Dedicated Trainer for Bank of America Credit Card Collections, Bank of America/Countrywide Short Sale, Saxon Mortgage Collections, Saxon Customer Service, and Sprint/Nextel Cell Phone Collections. Communicating directly with all clients regarding any internal updates that must be trained to the outsourced vendor. Highest Graduation Rate of the company at 96%.Workforce Administrator:Scheduling for inbound projects, forecasting calls, inputting and terminations of agents, affirming that agents are following adherence for all 6 sites. Supervisor I:Scheduling and attendance, meeting production demands of the client, offering assistance to agents with escalation calls, compiling information for time-sensitive reports. Responsible for the hiring, disciplinary action, and decision making for termination of employees. Show less

Ensuring every guest was 100% satisfied, scheduling, attendance, hiring, training, and termination of front desk and bellmen positions, Accounts Receivable & Payable, Payroll. Inputting rates and information into the Operating system, Check-in and out of guests, Entering room blocks for special events and groups.