Support and collaborate with assigned team members to perform agency duties and tasks. Delegate incomplete tasks assignments. Review team member's case notes, treatment plans, clinical assessments (CANS and ANSA), and provide extrinsic motivation to meet productivity expectations. Plan, organize, and conduct weekly individual and monthly team clinical supervisions for training purposes. Completes quality assurance audits for services completed. Analyze weekly data reports for staff utilization

Experienced in customer retention and support, proficient in utilizing Salesforce CRM to manage and analyze customer data. Adept at identifying customer needs, resolving issues promptly, and implementing strategies to enhance customer satisfaction and loyalty. Proven track record of reducing churn rates and increasing customer engagement through personalized service and targeted retention initiatives. Strong communication and problem-solving skills, with the ability to build and maintain long-lasting customer relationships. Skilled in leveraging Salesforce for tracking customer interactions, generating insights, and driving continuous improvement in customer care processes.