Nathalia Lemos Harris Email & Phone Number

Gave continuity to all tasks below prior to my promotion, and -Actively supporting HOD teamTaking ownership over Customer Service & Handovers improving processes and communication with Owners.Being the main point of contact to Owners on park.Promoting the park & area to New Businesses.Participating on the Sales Academy to ensure right support can be provided and improve customer journey.CRM on Salesforce.

West Bay, England, United Kingdom

Continuously improve ownership experience and continue to create outstanding rapport with owners, with proven track record of owner sentiment surveys positive scores increasing significantly.Implement new processes of working to ensure increased productivity.Business recovery from complaints offering appropriate resolutions and keeping the good rapport with customers.Maximise profitability through chargeable jobs.Manage Owner compliance ensuring it is at high levels at all… Show more Continuously improve ownership experience and continue to create outstanding rapport with owners, with proven track record of owner sentiment surveys positive scores increasing significantly.Implement new processes of working to ensure increased productivity.Business recovery from complaints offering appropriate resolutions and keeping the good rapport with customers.Maximise profitability through chargeable jobs.Manage Owner compliance ensuring it is at high levels at all times.Plan, promote & deliver a range of Owner events.Manage contractors & team to ensure all jobs are being completed to the highest standards. Show less

Bristol, Reino Unido

Developed a new country as a market for the business, bringing numbers from 0 to 15% of customers representing the new market within a year in the business. Created and implemented the Social Programme to maximise revenue and profitability. Increased B2B contracts within my markets.Created marketing campaigns using tools as Canva and Promo.Salesforce CRM management.Attended events abroad to maximise brand awareness.Visited B2B customers abroad to ensure advisors were… Show more Developed a new country as a market for the business, bringing numbers from 0 to 15% of customers representing the new market within a year in the business. Created and implemented the Social Programme to maximise revenue and profitability. Increased B2B contracts within my markets.Created marketing campaigns using tools as Canva and Promo.Salesforce CRM management.Attended events abroad to maximise brand awareness.Visited B2B customers abroad to ensure advisors were trained and offering our products.Recruited, coached and trained reception team to guarantee excellent customer service generating repeated revenue with customer returners. Show less

Santos

Ensured all targets were met daily, weekly and monthly, provided customer service of excellence driving brand standards incredibly high.Improved after sales process within branch.

Santos

Coordinated operations in 2 branches, (Santos/BR & Sydney/AU) ensuring targets were met, driving customer satisfaction to the highest standards and providing international support to team members.Managed Sales via CRM pipeline.Implemented new after sales processes to create a smoother customer journey which led to increased renewals.

Santos, São Paulo

Master Of Business Administration - Mba, Leadership And Coaching

Tecnologo, Tourism And Travel Services Management

Activities and Societies: I concluded this course in 2015, that embraces accounting, marketing, travel agency, consumer psychology.