Nathalia Costa Email and Phone Number

● Reporting to the Americas Field Marketing Manager.● Main clients: Bradesco, Itaú, Vale, Grupo DPSP, Caixa, Santander, TJSP, Grupo Pão de Açúcar, Grupo Carrefour. Assaí, Lojas Renner, Honda, Volkswagen.● Responsible for overseeing 7 different product lines, each with an average of 4 products. ● Participation in executive meetings.● Organizing and executing national and international corporate events.● Monitoring the KPIs defined for marketing initiatives.● Development of presentations, infographics, marketing bulletins and other business support materials.● Assistance in defining the appropriate product portfolio for the region, as well as drawing up product roadmaps and launch calendars.● Effective interface with sales, finance, supply chain, commercial, global marketing, partners and customers.● Ongoing support and implementation of marketing tactics.● Evaluation and definition of price positioning, based on competitive analysis.● External promotion of products through interactions with the press, customers and partners, including the organization of online and face-to-face events and training sessions.● Ensuring the effectiveness of the product material, working closely with the design and sales teams.● Proofreading and translating content for marketing and other products.

● Developing and executing a content strategy for Brazil in line with the company's objectives● Producing high-quality, compelling content, including blog posts, brochures, whitepapers, emails, infographics and more● Localization specialist, adapting content to meet the cultural, linguistic and technical requirements of the Brazilian market● Responsible for marketing content standardization in Brazil, in collaboration with local and global stakeholders, ensuring message cohesion and consistency across all channels and materials.● Development of commercial content for proposals and presentations, aligned with marketing strategies and client needs, with the aim of improving the effectiveness of communications and maximizing business opportunities.● Managing the database of content and supporting documents for RFPs and government tenders, ensuring the availability of relevant and up-to-date materials for commercial purposes.● Reviewing, creating and redesigning corporate presentations for various areas with a focus on delivering clear and impactful messages in line with the needs of the target audience and the particularities of the market.● Translation and revision of technical and/or commercial content, ensuring clarity and fidelity to the original content in English or Spanish, respecting the stipulated schedule.

Change Management:Change Management flow supportCreation, validation, collection of approvals, and closure of plans.Control and daily update of all records in the database.Gathering relevant information for spreadsheet creation, guides, and other controls to streamline Change Management.Sending/producing communications and preparing critical weekly reports for project leadership.Training of new employees/colleagues in the role.Production of presentations (PowerPoint), training material, and all documentation related to Change Management following ISO9001 guidelines for process quality assurance.Portfolio Reporting:Acted to eliminate errors in the Project Status Report covering financial and delivery aspects for all of Latin America and North America.Organized information for presenting results and extracting metrics.Achieved a zero-defect rate for several months, receiving corporate recognition.

● Management of end-to-end procurement process for products and services. Requesting and validating commercial proposals, securing internal resources, issuing purchase orders, and delivery.● Engagement and communication with all stakeholders involved in the procurement process.● Production of acquisition status reports.● Updating, maintaining, and creating content related to the procurement process for the Project Management Brazil group.● Creation of a modern and functional internal collaboration site (SharePoint).● Development of training materials and effective training of professionals in the role.● Metrics development and follow-up

● Customer service● Technical support for the full range of Microsoft products● Enhancing customer experience and loyalty● Simultaneous translation (English to Portuguese)● Facilitating communication between clients and support agents● Training