Maintained strong company product and service knowledge to better assist customers with concerns, questions, and general education.Responded to customer needs through competent customer service and prompt problem-solving.Answered calls by utilizing the company's call management system and other software.Described product highlights and benefits to help guide purchasing decisions.

Built custom web application from scratch using Python/DjangoHands-on web frameworks such Angularjs, Bootstrap, and JqueryExperience with HTML5, CSS3, JavaScriptKnowledge of PostgreSQL, SQL Server databaseKnowledge of AWS S3 for Cloud Storage

Built custom web application from scratch using Python/DjangoCreated Django forms for Database modelsExperience with HTML5, CSS3, JavaScriptWorked on Backend and Frontend featuresKnowledge of Node JSProvided hands-on the version-control system for tracking changesCustomized and maintained websites using CRM WordPress and JoomlaLinux Command

managed network solutions for the Colombian Ministry of Labor to support more than 50 national branches and the main office with more than 10,000 end-points.Provided LAN & WAN connectivity troubleshooting.Monitored and configured network traffic with Cisco Firewall Asa/ FortinetConfigured and installed Cisco Routers and Switches.

Delivered technical network support to 500+ satellites including stores, pharmacies, recreational centers, and hospitals for Colsubsidio S.A.Provided LAN & WAN connectivity troubleshooting, Monitored network hardware operations to evaluate proper configuration, and configured and installed Cisco Routers and Switches.

Provided networks solutions and technical support for the Cultural Ministry of Colombia serving 700+ national libraries.Improved overall user experience through rapid response to network outages, technical support and training.

Managed customer inquiries in fast-paced and challenging Call Centre setting.Provided LAN and WAN support to residential customers and administered ticket system process.