Social media management (customers from different sectors). Follow buzz and trends. Benchmarking of direct/indirect accounts and direct influencers (macro/micro);Branding focused on the customer's experience with the brand on social media (tone of voice, visual incentive, effort to communicate brand attributes);Create content calendar. Create content script, with formats for reels/animation/video-testimonial/static/carousel. Create strategic content (for pre-boosting and) for boosting;Interactions and customer support, answering questions and helping customers clear up doubts about the product/service.

Create city experience tour at Rio de Janeiro, São Paulo, Salvador and Porto Alegre, exploring the best of each city - according to the customer profile. Show around the city and local culture, on tour with about 3 hours of durating (person to person), speaking english, spanish and portuguese.

Review and structure the customer journey creating strategy for touch points. Help the entire organization adopt a user-centric mindset. Transform problems and opportunities into service experiences from process-oriented improvements (based on researchs and feedbacks);Research and propose practices and methodologies that humanize relationships, all that involves the consumer's relationship with the brand - even when they still are prospects. Propose research projects focused on people/users, focused on the process of digital transformation of services, aiming at improving the user experience.

Content, brand positioning, crisis management and press releases. Specialist in communication for fundraising and donor relations - with a focus on relationship and community management on social networks. Main related topics: Fundraising, endowments, third sector, donation culture, ESG, diversity and inclusion.

Social impact actions and fundraising, event organization, press relations, campaign planning, management and content creation on social media channels.

Digital strategies, content production and insights analysis (B2B format). Collect insights about the product/service during contact with customers (B2B), categorize and send these points to the product team, to outline improvements about the customer experience.

- Act as the main source of information regarding products, news and campaigns, interacting with customers and non-clients through service channels (chat, phone calls, e-mails and social media channels), answering their questions about products, solving their problems, and providing the best customer experience; - Collect feedback and suggestions from customers and prospects, get insights into customer behaviors and trends to base data analysis and so, identify ways to improve our internal tools, providing feedbacks for the product team looking forward to improve the service;- Act as a Brand guardian, being the bridge between the operations force team and the customers, developing close, human relations with clients providing efficient and amazing support - through the relation made through the interactions;Benchmarking with successful companies in cases about customer relationships and support, reporting the best cases to the team.

Responsible for the agency's social media customers (including Everlast Brasil, Fujifil Brasil, Instax Brasil) dealing directly with final customers; Monitoring accounts, measuring results, answering customers' questions through service channels (chat, phone calls, e-mails and social media channels) speaking english, spanish and portuguese, and solving problems about products and services. Manage customer demands, feedbacks and identify cases of sponsorship or partnership.

Recording on-line classes, getting in touch with professionals to teach the classes, studio shooting, recording external interviews.

Communications department of the Comptroller General of the State of Sergipe. Marketing and communication plan, in order to meet the institution's strategic objectives, as well as keep the public updated on the actions taken. Execute integrated communication actions between different audiences (internal, managers and citizens in general), focusing on brand positioning and ensuring better communication management.Social responsibility actions (internal and external). Campaigns to combat corruption, transparency and social control. Creation and production of graphic material for internal and external communication campaigns (banner, booklets, folders, website layout, etc.). Social media management. Press-kit and copy for social networks. Event organization, ceremonial support and photographic coverage.