Nathalia O. Jacob Joseph Email & Phone Number

Calgary, Ab, Ca

London, On, Ca

London, Ontario, Canada

• Responsible for the development of new business and management of existing clients for corporate, associations and non-profit.• Implement strategic marketing plans to achieve corporate objectives for products and services.• Negotiate and close sales; attain/exceed sales goals and profitability.• Conduct site inspections and represent the hotel at select tradeshows.• Produce weekly sales reports and provide updates to the director of Sales.

London, Ontario, Canada

• Utilize computerized sales management system to manage the hotel business, including (but not limited to) generating reports, entering business, blocking space and building accounts.• Support prospecting and closing activities on all assigned accounts.• Plan and execute promotional activities including print, electronic media, tradeshow, and direct mail.• Implement strategic marketing plans to achieve corporate objectives for products and services.• Provide all event… Show more • Utilize computerized sales management system to manage the hotel business, including (but not limited to) generating reports, entering business, blocking space and building accounts.• Support prospecting and closing activities on all assigned accounts.• Plan and execute promotional activities including print, electronic media, tradeshow, and direct mail.• Implement strategic marketing plans to achieve corporate objectives for products and services.• Provide all event concierge coverage to all groups onsite Show less

London, Ontario, Canada

This hotel was formerly named "Holiday Inn Express & Suites London Downtown".• Responsible for the sales department and events management.• Plan, organize, direct, control and evaluate the operations of the sales department.• Develop, implement & evaluate policies & procedures for the operation of the department.• Negotiate with clients for the use of facilities for conventions, banquets and other functions.• Assist with recruitment and supervise staff, oversee… Show more This hotel was formerly named "Holiday Inn Express & Suites London Downtown".• Responsible for the sales department and events management.• Plan, organize, direct, control and evaluate the operations of the sales department.• Develop, implement & evaluate policies & procedures for the operation of the department.• Negotiate with clients for the use of facilities for conventions, banquets and other functions.• Assist with recruitment and supervise staff, oversee training.• Participate in the development of pricing and promotional sales strategies. Show less

London, Ontario

We are Canada’s leading independent warranty provider and have been protecting our drivers for over 30 years. We lead with innovation and continue to evolve our products to better suit the ever-changing market and needs of our customers. We strive to deliver exceptional client service, worry free driving and peace of mind. With over 8,000 dealers and over 1.5 million satisfied customers, dealerships trust Global for reliable service and comprehensive protection plans for their… Show more We are Canada’s leading independent warranty provider and have been protecting our drivers for over 30 years. We lead with innovation and continue to evolve our products to better suit the ever-changing market and needs of our customers. We strive to deliver exceptional client service, worry free driving and peace of mind. With over 8,000 dealers and over 1.5 million satisfied customers, dealerships trust Global for reliable service and comprehensive protection plans for their customers. We are the ULTIMATE in driving protection. Show less

London, Ontario, Canada

• Greet guests in a professional and friendly manner to enhance guest experience• Prepare statements and balance guest accounts with strong attention to detail• Devise selling techniques and ensures strategies are utilized to maximize room revenues• Utilize critical thinking skills to manage guest queries and complaints• Create awareness of IHG rewards program and assist guests with enrollments and benefits

London, Ontario, Canada

• Prepared statements, take payments and post charges accurately to guest accounts• Accurately followed rules and policies to ensure smooth operation• Operate multi-line switchboard with pleasant and efficient telephone etiquette• Demonstrated strong customer service skills be efficiently solving guest complaints

Canefield, Dominica

• Used strong administrative skills to register patients, process payments, file records and accurately bill insurance companies• Prepared patients by taking vitals such as temperatures and blood pressure; recorded information with keen attention to detail• Oriented and trained new staff on policies, procedures and best practices; provided ongoing support

Goodwill, Dominica

• Hired as start-up team member responsible for merchandising new store and preparing for grand opening• Oriented, trained, scheduled, monitored, evaluated and provided directions to store staff; completed time sheets and tracked relevant training and performance details• Addressed customer’s complaints as well as greeted and assisted customers with product selection• Counted money in safe, prepared and made daily bank deposits, completed paperwork and … Show more • Hired as start-up team member responsible for merchandising new store and preparing for grand opening• Oriented, trained, scheduled, monitored, evaluated and provided directions to store staff; completed time sheets and tracked relevant training and performance details• Addressed customer’s complaints as well as greeted and assisted customers with product selection• Counted money in safe, prepared and made daily bank deposits, completed paperwork and keypunched cashier totals on a daily basis Show less

• Managed the Le Club Voyage loyalty program• Promoted and sold future cruises onboard; achieved and exceeded the assigned monthly sales revenue goals• Designed and coordinated company advertisements in the Daily Program and/or through television or video• Developed and conducted professional presentations in front of large audiences• Organized and coordinated onboard group events, including ship tours and luncheons, plaque and key ceremonies,… Show more • Managed the Le Club Voyage loyalty program• Promoted and sold future cruises onboard; achieved and exceeded the assigned monthly sales revenue goals• Designed and coordinated company advertisements in the Daily Program and/or through television or video• Developed and conducted professional presentations in front of large audiences• Organized and coordinated onboard group events, including ship tours and luncheons, plaque and key ceremonies, weddings and any other activities Show less

• Provided all services of the Front Office Desk including but not limited to: lost luggage, stateroom changes, lost and found services, printing and issuing guest cruise cards and answering inquiries• Addressed guest complaints, followed up and ensured complaints were resolved in a timely manner• Delivered ship banking services: Guests’ accounts, traveler’s checks, foreign currency (BOA) etc• Managed and maintained records, reports, documents and… Show more • Provided all services of the Front Office Desk including but not limited to: lost luggage, stateroom changes, lost and found services, printing and issuing guest cruise cards and answering inquiries• Addressed guest complaints, followed up and ensured complaints were resolved in a timely manner• Delivered ship banking services: Guests’ accounts, traveler’s checks, foreign currency (BOA) etc• Managed and maintained records, reports, documents and equipment Show less

Roseau, Dominica

• Assisted HR in recruiting staff for the Front Office department• Supervised a staff of 6, involving training, workflow, quality control and conflict resolution• Handled traveler’s checks, foreign currency etc. accurately and efficiently• Provided assistant to Reservations Manager willingly as needed• Performed as Duty Manager which included managing complaints and making decisions in absence of the General Manager

Roseau, Dominica

• Used strong customer service and critical thinking skills to manage guest queries and complaints• Prepared statements and balanced guest accounts with strong attention to detail• Accurately performed bookkeeping activities and produced data as requested by management • Operated the switchboard; communicated professionally with guests and colleagues

Post Graduate Certificate, Hospitality And Tourism Operations Management

Associate Of Arts (Aa), Business Administration And Management, General

Studied Foundations of Business.

Diploma, Foundation In Travel & Tourism

Studied travel & tourism (including Sabre system).

High School Diploma, Oac

Activities and Societies: The drama club, school choir and the school music band. Studied general academics (business, law, music, history.

High School Diploma, General Studies

Activities and Societies: School Choir, activities and fundraising, home economics club and class prefect. Studied general academics.