• Costa del Sol, Spain• Costa Brava, Spain• Algarve, Portugal • Lisbon, Portugal• Tenerife, Spain• Lanzarote, Spain• Sicily, Italy• Algarve, Portugal• Lefkas, Greece• Benidorm, Spain• Dubai, United Arab Emirates• Cancun, Mexico• Lanzarote, Spain• Gran Canaria, Spain• Rhodes, GreeceTraining, motivating & evaluating of new to role and experienced representatives in an international team. Implement & follow up company values… Show more • Costa del Sol, Spain• Costa Brava, Spain• Algarve, Portugal • Lisbon, Portugal• Tenerife, Spain• Lanzarote, Spain• Sicily, Italy• Algarve, Portugal• Lefkas, Greece• Benidorm, Spain• Dubai, United Arab Emirates• Cancun, Mexico• Lanzarote, Spain• Gran Canaria, Spain• Rhodes, GreeceTraining, motivating & evaluating of new to role and experienced representatives in an international team. Implement & follow up company values. Leading high-performing teams to deliver exceptional service and operational excellence. Drive, track and monitor performance across guest-service, people engagement, quality, on-the-spot complaint management, in-destination revenue and commercial key performance indicators (KPIs).With more than 10 years of experience in the tourism Industry, I thrive in managing guest relationships, optimizing service delivery processes, and ensuring that both guests and business objectives are met effectively and efficiently. To increase engagement and create an engaged team by ensuring at all times they are supported. To be the first point of contact and support for HR related topis and HR processes. To engage teams and encourage their development, knowledge, share best practice and create ideas and suggestions together. To support individuals and ensure great two way open communication whilst having development plans in place and a high retention of staff. Show less

As a Service Delivery Representative & Service Delivery Team Leader, I am passionate about providing exceptional customer service and ensuring smooth, efficient delivery of services. With a strong focus on communication, problem-solving, and operational excellence, I work thoroughly to meet client needs and exceed expectations. My goal is always to contribute to a positive customer experience while reaching high Customer Satisfaction Scores and Sales Per Head by selling excursions, ancillaries… Show more As a Service Delivery Representative & Service Delivery Team Leader, I am passionate about providing exceptional customer service and ensuring smooth, efficient delivery of services. With a strong focus on communication, problem-solving, and operational excellence, I work thoroughly to meet client needs and exceed expectations. My goal is always to contribute to a positive customer experience while reaching high Customer Satisfaction Scores and Sales Per Head by selling excursions, ancillaries and holiday extras. Show less

Internship

As part of a global customer communication team, I answer requests via phone, email, chat and social media and initiate outbound calls to engage with Marley Spoon Meal box costumers.

InternshipManage reservations and bookings for campsite and bungalow stays via phone, email, and in-person communication, ensuring a smooth guest experience from start to finish.Provide guests with information about amenities, local attractions, and safety protocols.Assist with check-ins and check-outs, processing payments, and maintaining up-to-date guest records in the reservation system. Resolve customer inquiries and complaints professionally and efficiently, maintaining a… Show more InternshipManage reservations and bookings for campsite and bungalow stays via phone, email, and in-person communication, ensuring a smooth guest experience from start to finish.Provide guests with information about amenities, local attractions, and safety protocols.Assist with check-ins and check-outs, processing payments, and maintaining up-to-date guest records in the reservation system. Resolve customer inquiries and complaints professionally and efficiently, maintaining a high standard of guest service. Coordinate with maintenance and housekeeping teams. Show less

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