1. Manage the production of email campaigns for Deloitte France: implementation of the campaign schedule, followed by the production of emails from the briefing of the internal customers to send from Pardot routing platform via Salesforce;2. Management of a team of 2 Emailing Project Managers;3. Ensure the optimization of each campaign (conformity of the graphic chart, HTML code, message and mailing list segmentation).Recommendations to internal customers according to the… Show more 1. Manage the production of email campaigns for Deloitte France: implementation of the campaign schedule, followed by the production of emails from the briefing of the internal customers to send from Pardot routing platform via Salesforce;2. Management of a team of 2 Emailing Project Managers;3. Ensure the optimization of each campaign (conformity of the graphic chart, HTML code, message and mailing list segmentation).Recommendations to internal customers according to the performances and best practices of A / B Testing. Responsible for the quality of each communication sent;4. Implementation of Lead Nurturing / Marketing Automation / Scoring. Proposal and set up thelead nurturing program to optimize conversion;5. Follow and adapt the schedule in accordance with deadlines of the various marketing plans;Monitor, analyze the performance and effectiveness of the actions carried out (reporting, analyzes, reviews, studies), establish recommendations and propose innovative solutions to optimize performance;6. Expert and amin point of contact in regards to the use of Salesforce and Pardot campaigns. Implementation of user guides, training of employees and support in their everyday use issues.7. Close collaboration with members of the CRM team to optimize the use of Salesforce, the quality of data, proposal of evolutions and analyze the impacts of releases;8. Pardot administrator: user and contact database management, follow-up of Pardot releases, analysis of impacts on current processes and communication with relevant teams, training of users, bug reporting to Pardot support, ticket tracking ;9. Ensure compliance with applicable regulations (CNIL and GDPR) and compliance with good deliverability practices. Show less

1. Setting up an Inbound marketing strategy through blog posts, customer success stories, ebook and landing page creation.2.Implementation of a marketing automation campaign following the download of the ebook. (ActiveCampaign)3.Promotion of content and daily management of social media.4.Implementation and management of paid campaigns Adwords (Search / Retargeting)5.Weekly performance and results monitoring (Google Analytics / Salesforce).

1.Management of a team of 3 E-CRMs (emailing).2.Analysis of purchasing habits and attitudinal data to discover new CRM growth opportunities.3. Development of a series of activation, retention and renewal campaigns extending life cycles.

- Setting up the email Marketing software (Silverpop) from scratch.- Project management: Coordinating copywriters, translators on Jira. - Supporting the head of CRM to define the CRM strategy, Customer journeys and segmentation.- Website, emails, marketing assets translations from English to French- Building HTML for each campaign and deliver them via Silverpop. (A/B testing)- Analytical review of campaigns to ensure continued success.

-Contributing to the formulation of marketing strategy.-Delivery of the tactical plans, including Conversion, Nursery program, Retention and Reactivation across channels-Managing and communicating the monthly promotional plan, writing campaign briefs and managing the campaign delivery

• Delivering daily KPIs reporting and drawing business conclusions.• Working with the Retention and Line Managers to define marketing strategy, set realistic KPIs and deliver positive return on investment.• Managing campaigns from concept through to fulfilment and analysis, ensuring a high level of targeting and quality of execution.• Managing daily requests from affiliates such as reporting and analysis.

• Working in cooperation with the online communication team, copywriters and CRM.• Basic understanding of HTML in order to control both content and mailing to the correct targeted groups.• Being responsible of segmenting databases (Business Object), compiling mailing lists, and ensuring that these are sent punctually.• Planning and implementing promotions, to maximise the retention, conversion or reactivation of existing or lapsed players.• Making sure that our members are… Show more • Working in cooperation with the online communication team, copywriters and CRM.• Basic understanding of HTML in order to control both content and mailing to the correct targeted groups.• Being responsible of segmenting databases (Business Object), compiling mailing lists, and ensuring that these are sent punctually.• Planning and implementing promotions, to maximise the retention, conversion or reactivation of existing or lapsed players.• Making sure that our members are always kept up to date on new promotion campaigns by optimising the channels of communication: pop up, emails and Sms.• Managing the promotions closure and analysis. Show less

- Regular one-to-one communication through email, telephone, live chat on a range of issues; such as casino & poker games enquiries, helping with deposits, cashing out.- Translations of all communications from English to French.- Maximise players retention through the promotion of various events, bonus offers.-Training and mentoring upon arrival of new members of the Team.

• Developing and maintaining internal and external customer relationships.(Big retailers)• Day to day liaison with Sales, Logistics & Finance departments.• Anticipating & solving issues related to customers’ orders.• Escalation of stock allocation and customer service issues to Team Leader.• Establishing and maintaining procedures for accurate and timely query handling, including early crediting of valid customer deductions.• Liaising with AR team to maximise overall… Show more • Developing and maintaining internal and external customer relationships.(Big retailers)• Day to day liaison with Sales, Logistics & Finance departments.• Anticipating & solving issues related to customers’ orders.• Escalation of stock allocation and customer service issues to Team Leader.• Establishing and maintaining procedures for accurate and timely query handling, including early crediting of valid customer deductions.• Liaising with AR team to maximise overall performance of the Order to Cash team. Show less

• Dealing with partnership enquiries. (Opticians and Ophthalmologists).• Assisting management with Calls Quality (Nortel quality monitoring).

• Dealing with Independent Financial Advisors queries.