Nathalie Mai Ngo Email & Phone Number

San Jose, Ca, Us

Los Gatos, California, United States

- Teach classes consisting of spin, strength, & yoga components- Professionally interface with 60+ clients per day by creating and leading workouts according to the Spenga model- Directly participate in day to day operational functions of the Front Desk to ensure quality customer interactions and empathetically problem solve any arising issues- Generated, qualified, and closed presales & current membership efforts, prospecting 10000+ leads- Worked with general manager and ownership to create best practices for lead follow-up and prospect conversion using available software and partners- Assisted in the creation/delivery of standardized sales processes including but not limited to phone, email, text scripts, and studio tours- Acted as a subject matter expert on the CRM platform- Actively posted on studio's social media platforms- Established and maintained effective monthly referral program- Maintained accurate records using established sales systems- Conducted telephone inquiries/follow ups/customer care calls

Campbell, California, United States

- Prospect, cold call, target email to identify personas to qualify and convert them into memberships - Maintain current client relationships through promotional campaigns, strategic business partnerships, and community-building events - Follow up on lapsed contracts through reactivation campaigns

Santa Clara County, California, United States

- Facilitate gender-responsive yoga and therapeutic applications of art at 2 juvenile detention centers and rehabilitation facilities- Create customized regimen and empathetic practices to create a welcoming environment for the personal development- Collaborate closely with correctional officers and the Mayor’s Gang Prevention Task Unit to monitor and evaluate the implementation and impact of the customized practices of the youth served