Nathalie is a friendly, motivated person, who has a passion to serve others and an ability to pleasantly surprise customers by doing something above and beyond their expectations,. Throughout her extensive experience in customer service, Nathalie has obtained the necessary skills to ensure all customer queries, issues or complaints are resolved to the satisfaction of all.An asset to the trade, Nathalie works with a constant smile on her face, and possess a positive and flexible approach to tasks – traits that play a vital role in creating a great first impression, thereby ensuring that all customers receive a VIP service.In terms of training and Education, Nathalie possesses a diploma in Management specialising in the field of Tourism in Malta. Furthermore ,she has undergone numerous courses that have enhanced her knowledge in Customer Care / Tourism knowledge ; as well as skills that are required for successful operation of service, such as good command of computer software usage, professional and adequate business writing skills and protocol and policy implementation. Nathalie posses a flair for languages, aided by her particular proficiency in English , French and Italian.Nathalie believes that physical activity is a means of meditation and relaxation which is key for maximum performance on the place of work. In this regard, Nathalie practices swimming and running on a daily basis as means of recreation as well as mental and physical wellbeing.
