In this position, I’ll be responsible for leading regional training initiatives, supporting the Briefing Co-ordinators (BC) in EMEA, LATAM & APAC, coach in a 1-1 environment but also team environment support our regional manager, Andrea Outrim, in recruiting. Additionally, I’ll continue to assist with onboarding new BCs and collaborate with our existing team to promote alignment and best practices.I’m also looking forward to partnering with the US BC Lead team to maintain strategic connections for the Innovation Hub globally.

In my role, I manage and coordinate engagements at the MTC, including logistics, bookings, and on-site support. I handle everything from pre-qualifying requests to scheduling, planning, and executing briefings, tours, and events. I also manage communications, including SharePoint updates and newsletters, and support with PowerBI reporting for CRM data. Additionally, I coordinate with internal and external teams to ensure seamless service delivery and maintain operational documentation and metrics.Key responsibilities:Manage briefings, tours, and events from start to finish.Pre-qualify and schedule engagements based on center criteria.Oversee logistical communication and vendor coordination.Maintain CRM data and generate reports.Support internal communications and social media posts.

In my role as management assistant I manage and coordinate my three managers dayto day schedule, business and meetings. I also take care of a lot of their administrativetasks, for ex. booking rooms for meetings, manage all invoices thats incoming to thebusiness department as well as creating agendas for different meetings. I have alsodone a lot of preparations and translations of documents prior to meetings withexternal clients. In addition to that, I plan, coordinate and follow through conferencesand events for my three managers organization, consisting of 350 people in each one.As well as previous mentioned tasks I also ensure that both managers and theirleadership teams days proceeds as planned. The work places high demands onorganizational and coordination capabilities, while it is extremely important to be ableto interact with different types of people in different types of situations andenvironments, as well as to have a positive and humble attitude.

In my role as quality manager I took care of and was responsible for customers who had complaints and that the customer service employees themselves could not handle. I was the one who made the decision about what kind of compensation they would receive, making sure they got it and compensated the costumer in other ways, if needed and possible. I was also quality manager of our suppliers, such as stone carpenters, marketing companies we worked with as well as the Swedish Church. This service had me travel a lot to have meetings with the various suppliers about how they want things to work and how we can incorporate that into our systems and way of working. As a project leader i also ran multiple projects (some based on meetings with our suppliers) where I participated in / drove projects such as the texts on our website, was part of a project trying to determine which are our target groups and what is the flow on the website vs our own developed CRM system - and what needed to be changed and how to in the best possible way make things better for our costumer service as well ass our clients and suppliers. My closest and right hand were our CEO, Pernilla Barkman and Chief Financial Officer Lars Stålhös. I also worked very closely with our Sweden manager and revenue manager, Kristin Börjesson.

My job was answering incoming phone calls and emails from customers regarding funeral arrangements, floral arrangement orders as well as different question in regards to someone passing away. I also handled meetings at the office with the customers were we conducted the final planning process for funerals, and also advising. I attended ceremonies where I coordinated the funerals so they would run as smoothly as possible.

In my customer service manager's role, I have a responsibility that all ceremonies are planned according to plan, all transportation planning is right and timely and that there are staff in place for all assignments. I'm also responsible for the customer service always being fully staffed at all times, responsible for all new routines to be implemented to improve our business.In my role as Regional Manager, I am responsible for the financial, that everything is billed and done on time. I have staff responsibility and take care of recruitment processes. I report to our CEO, who is closest to me and for daily dialogues with our CFO. I am responsible for the development of our business, and that we grow and that everything works as it should in my regions with our suppliers and partners.

During my time as Team Leader, which I worked as at the same time as my job as funeral coordinator, my role was making sure that all the ceremonies was being planned and handled correctly, I were also in charge of the billing process to make sure that everything was billed correctly. As well as in charge of the customer service team; recruiting, development meetings (what do you like, what do you need to be better at etc.), educating so that all service team members can handle all types of situations and orders.

As a Delivery coordinator I: - regularly inform the customer about where in the process you are - ensures that the supply is correct and in time - guides and informs the costumer of what you need to think about each step of the way-. help the costumer get started with guides, manuals and can offer quick reference guides .

- Inventory, working the store floor helping customers,cashier• Store responsibility, closing and openingthe store etc.• Worked towards sales goals along with the rest of theteam - Sold high brand clothing for Men

- Updated and administrated information about the clients,such as: contact, adress etc.- Added prices and found new updated price information- Made sure that the information we got in our departmentmatched the information that the responsible person forthat specific client was matching- Handled inquiries from clients, electricity suppliers viaboth email and phone- Contacting different companies regarding clients we weretaking over

- Worked as a consultant at Konica Minolta• handled incoming contracts, i.e. everything from:registering a new contract, invoice customers eachmonthly, credit incorrect invoices alternatively correct anincorrect invoice, answering calls from customers toterminate active contracts and committing changes tocontract , meter readings, etc.

Worked at a school with students who have different diagnosis, such as: asperger syndrome, ADD, ADHD and / or Autism etc. • we were one teacher and two teaching assistants in eachclass.• I helped the children to cope with their work, to set upactions and goals and to motivate them so that theymeet the set goal that are individually set for them

- Responsible to buy all material, plan all of our CEOs trips (withinSweden as well as outside), plan and hold conferences aswell as education days for our clients• Daily contact with existing clients to assist any inquiriesthat they may have or anything that they may need• Responsible for our CEO and our key account manager tostructure and schedule meetings, education days, etc..• Welcomed and assistant clients when visiting the office• Developed proposals, assisted and was part of thedevelopment of marketing activities with everything fromevents to mailings and website content- was the CEO's right hand in the design and creation ofchange of name and company profile for the company.

Sales person & sales assistant• Assisted our Key Account Sales Representative,responsible for scheduling her meetings, managingincoming inquiries from Existing Clients, plan her trips,and developmental materials That She May Need or Thatthe clients needed• Worked towards individually set sales goals and toschedule appointments with new clients and newcontacts to Introduce the company, our services andmyself

CEO assistant & Project manager/coordinator• Was in charge and responsible for Two Key customersand various planning stages For Them• was Responsible for my key clients websites (content,information, when things were going up on the website,etc..)• planned trips and meetings for the CEO• created presentations and other materials for the CEO• Wrote my examination work on social media• Ran the social media for my two key clients

- Inventory, working the store floor helping customers,cashier• Store responsibility over summers, closing and openingthe store etc.• Worked towards sales goals along with the rest of theteam (in all stores)

- Supported sales staff with information and materials thatI produced and researched from the internet- Responsible for answering incoming questions fromcandidates regarding registration and other mattersrelated to the website.