Nathalie Ramirez Rojas Email & Phone Number

New York, New York, United States

•Lead the transition of new employees to our company store by helping them integrate into the work environment, creating a space where they feel comfortable learning, growing, and asking questions, and setting workplace goals with them•Work together with new employees to reflect on their learning style, and develop and execute a training plan based in strategies that will most effectively help them learn and develop confidence in the skills necessary to succeed as a barista•Help management to support the transition of temporary employees to other stores by assessing and reinforcing their skills•Efficiently trained ten new Starbucks employees over the course of one year to date, including a shift supervisor and a store manager, for whom I was a first resource, helping them establish a foundation at the company as external recruits

New York City Metropolitan Area

•Engaging in training and shadowing in preparation to serve clients with a background in the armed forces, acting as a first point of contact, equipping them with relevant information on the services available to military families and providing them with critical community services as needed in order to support them in navigating any crisis or need that should arise

•Delivered weekly evidence-based educational workshops and lead introspective discussions on topics such as mental health, physical health, and college readiness to a group of thirty young women in a high school classroom setting•Provided young women with mentorship and support as they navigate the complexities of adolescence and high school

•Managed a caseload of 6-10 clients per week, providing bilingual social service assistance to the senior residents of the Elliott-Chelsea houses, maintaining accurate, detailed case notes on all clients in the PeerPlace Case Management system•Conducted home visits to provide support to homebound clients, conduct intakes and renewals as needed, and administer the Geriatric Mental Health Index, as well as wellness and satisfaction surveys to clients in both English and Spanish•Led a weekly support group in Spanish centered around topics of mental health, wellbeing, emotions, and community•Provided continuity of care through continued collaboration with nursing students delivering medical services to our clients

Queens, New York, United States

•Developed a comprehensive understanding of the student’s learning style and her academic strengths and weaknesses•Employed visual learning and phonetics to aid student in the development of a variety of reading, math, and science skills•Worked alongside parent to help the student improve her confidence, focus, and communication skills at home and school

Master Of Social Work - Msw, Clinical Social Work

Bachelor Of Arts - Ba, Psychology

Activities and Societies: Latin American Student Organization, Ecuadorian Club, Psi Chi Honor Society

High School Diploma, Engineering

Activities and Societies: Manhattan Bridges Student Newspaper, Student Government Association, Honor Roll