Nathalie Tanner Email and Phone Number

Managed face-to-face and on a remote basis - Local Engagement Team, Office Managers, Career Consultants and Freelancers in delivering individual and group programmes at the highest quality standards and methodology.• Monitored all delivery reporting and responded to gaps to ensure all delivery KPIs were met.• Partnered closely with the Senior Vice President of Operations in P&L management to drive business results in assigned markets.• Maintained labour cost goals through an effective staffing model. • Built a talent strategy that maintained an ongoing CS of consultants/coaches aligned with the sales pipeline.• Anticipated, analysed and identified candidate and customer delivery needs and drove consultants development to ensure delivery capabilities met needs effectively and profitably.• Reviewed and resolved all quality issues, including those arising from quality surveys, on a timely basis and with the best possible outcome for candidates and the business.• Staffed and managed career centres and oversaw onboarding and training of the CS consultant bench.• Partnered with ICEO leaders to support the delivery of ICEO (The International Center for Executive Options) and senior level candidates• Collaborated with the Sales Team on proposals, presentations and marketing events.Achievements• Reduced Delivery Service Cost by 10% by implementing a new delivery reporting model.• Consultant delivery team reaching 4.9 consultant satisfaction for Switzerland through strong and on-going communication and training on tools and methodology to be used.

Providing coaching and consultancy for career transition and outplacement. • Coach candidates in individual sessions.• Facilitate training workshops/webinars on job search techniques for groups of 15 people.• Support candidates in their career transition programme.• Participate in the “Transition Cadres” programmes of the State of Geneva and Vaud.Achievements• Achieved 4.9 average satisfaction out of 5 by applying active listening skills career transition methodology and culture knowledge to provide the best support to the individual.

Managed, on a remote basis, a team of 25 career transition coaches throughout 20 countries in EMEA region, successfully delivering Career and Outplacement programmes within quality and operational parameters. Monitored service delivery, overseeing international consultant assignments and programmes.• Collaborated with global director on operational procedures, developing and implementing necessary changes regarding policies, procedures, and staffing according to current and projected needs.• Served as subject matter expert regarding global relocation/outplacement for internal process improvement.• Led interviewing, hiring, and training of new EMEA coaches to ensure business objectives were met while motivating team to perform at levels that exceeded expectations.• Interfaced with other departments to ensure seamless service delivery, billing, and profitability.• Oversaw service delivery team General Data Protection Regulation (GDPR) training and compliance.Achievements• Examined key performance indicators (KPIs), achieving average EMEA engagement rate of 95%, coach satisfaction rate between 92% and 100%, and survey response rate of 59%.• Promoted global mindset and awareness related to team communications, policies, and procedures, as well as service delivery model for job search and integration assistance programmes.

Analysed and addressed transitional needs of program participants, monitoring progress and providing customised consultation to improve job search skills and manage personal issues affecting their careers.• Coached participant spouses/partners on such topics as career exploration, talent development, CV and LinkedIn profile development, marketing strategies, personal branding, interview preparation, and negotiating techniques based on business and cultural practices in Switzerland and within EMEA.• Utilised CRM platforms and maintained electronic service delivery records for each participant. Achievements:• Coached more than 500 participants. • Achieved consistently high coach satisfaction rate, with average of 95% satisfaction• Actively contributed to business development for Switzerland, due to the hight satisfaction of clients.

Assisted Human Resources & Development Department (HRDD) with identifying training and development (T&D) needs for about 1000 employees, in Switzerland to support individual and company goals. Managed department projects and defined and established procedures, goals, and standards, identifying requirements and making changes as needed.• Creation of assessment/development centres for senior management for recruitment, talent development & succession planning and reorganisation purposes.• Maintained employee personal information, including appraisals and occupational history, preparing special reports as needed. • Produced and managed annual T&D budget of CHF 700,000.• Implemented new administration procedure and processes (ISO) specific to department activities.• Established contacts with training and development companies and consultants.• Negotiated costs with external suppliers to implement training courses and workshops. Achievements:• Planned, reviewed, and conducted performance appraisals for ~1,000 employees, advising their supervisors/managers on proper use via workshop/seminar to promote career/talent management & succession planning.• Administered Potential Sigmund tests (recruitment/selection/career assessment tool) for ~300 senior managers/sales force employees, analysing results and providing feedback to promote talent and career development.

- Organise the logistics of workshops for 100 participants, in different countries worldwide.- Monitor use of project funds of about USD 1 million. - Administrative support and follow-up to projects in relation to conservation of nature.Achievements:- High satisfaction of participants to workshops.- High positive visibility and work of the department.- Reaching Departmental goals and specific projects related to conservation of nature.