• Support global customer base on software configuration and installation guidelines via email/phone/screen share for multiple facial recognition software packages. • Install and test new versions of software on various platforms prior to release. • Develop a custom application to enhance the hiring process by including facial recognition software and matching against an employee internal database. • Attend training sessions at headquarters in Dresden Germany with development and algorithm team. • Collaborate with development team how to resolve customer issues. • Work closely with Director of Product to escalate issues in JIRA. • Provide customers with integration support of custom applications using our REST API. • Attend trade shows presenting our software and meeting with prospective clients. • Provide technical training to customers on site at Rockland location. • Develop knowledge base articles for customer base in Confluence.

• Oversaw and was responsible for the quality of a platform migration from .NET to Ruby on Rails (RoR) over a 10 month period. Collaborated closely with the development team, senior leadership, and key stakeholders to ensure a smooth transition. The project was delivered on time with no impact to members and minimal down time. • Created and executed on deployment and test plans for all of Koko's products.• Served as Scrum Master. Coordinated and facilitated sprint planning meetings that included development and stakeholders. Tracked projects and requirements in JIRA. • Deployed latest software updates using TeamCity, Postgres, heroku, GitHub, Windows Server,SQL Server.• Worked closely with senior management to create "ad hoc" business reports using SQL, Postgres, and SQL Server.• Collaborated with the support team to research and resolve member issues.

Ran a team of 5 individuals supporting Satuit CRM system worldwide. Worked closely with the development team to identify the Tier 3 issues related to the product and how to improve processes. Worked directly with CEO and provided weekly updates on the top tier customers. Improve customer issues turnaround times significantly within the group by providing accurate information and problem resolution with the team.

Developed test plans for flight tracking software for several Blackberry devices including various operating systems. Worked closely with developers to ensure a solid product.