Prepared and served a variety of bubble tea beverages, ensuring high-quality standards and customer satisfaction. Managed daily operations including opening and closing procedures, cash handling, and inventory management. Provided excellent customer service by greeting customers, taking accurate orders, and addressing any inquiries or concerns. Maintained a clean and organized workspace, adhering to health and safety regulations. Trained new employees on drink preparation, customer service techniques, and company policies. Assisted in marketing and promotional activities to increase sales and customer engagement.

As an Upward Bound Residential Mentor, I facilitated a supportive and inclusive environment for approximately 100 high school students during the 2023 Summer Academy. I adapted quickly to new challenges and resolved issues they faced, ensuring a comfortable and safe space for their growth. By managing my time effectively, I successfully balanced multiple responsibilities and embraced changes in the program. Through open communication and cultural sensitivity, I fostered a positive community that celebrated diversity and empowered students to thrive.