•Manage day-to-day operations for Core HR, I-9 & State Compliance, Backgrounds, and Contingent Workers, improving process efficiency by 25% through streamlined workflows. •Led Robotic Process Automation (RPA) for I-9 Compliance and Backgrounds, reducing processing time by 80% and increasing accuracy by 35%. •Partner with HR Compliance, Legal, Compensation, HRIS, Benefits, and HR Business Partners to develop and implement strategies. •Lead cross-functional projects identifying opportunities and risks, driving process improvements that resulted in a 20% reduction in operational inefficiencies across multiple functions. •Generate and present monthly metrics and audit results to leadership and stakeholders, identifying areas for improvement across all functions. •Manage and coach a team of 8 members, fostering a culture of accountability and efficiency. Provide guidance to ensure timely and accurate task processing, achieving 95% compliance with both internal and external audit standards.

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• Provide vision, strategic planning, project coordination, and operational excellence toachieve the company and department short-term and long-term goals• Partner closely and develop strong partnership with the COEs, HRBPs, L&D, ContactService team, and the business in general to conduct and execute severalorganizational initiatives to improve compliance company-wide• Project Manager for the I-9 Compliance Robotic Process Automation (RPA)• Responsible for determining future needs in the compliance and audit area to developand communicate successful strategies to the HR Operations team to improve thecompany compliance rates• Represent HRCA during Immigration and Custom Enforcement (ICE) audits workingclosely with Legal• Oversee work product of I-9, State/Municipal forms and Work Opportunity Tax Credit(WOTC)• Responsible for re-verifications, E-verify notices, audits and retention process• Facilitate process improvement and quality assurance by monitoring system(s)integrations, gap analysis, remediation, and calibration among peers• Manage I-9 vendor relationship, projects, and enhancements for Compliance Center• Ensure consistency of “best practices” through the department to ensure compliancewith governmental regulations and Office depot policies and procedures• Responsible for coaching, mentoring, and developing HR Compliance and Audit team• Maximize productivity, efficiency, and customer satisfaction by utilizing data andmetrics to analyze workflow efficiencies, trends, and opportunities for processimprovement

•Project Manager for the I-9 Compliance Robotic Process Automation (RPA) company-wide. •Responsible for supporting Oracle Fusion HR monthly patching releases. Analyze the release notes, develop test plans and test scripts for troubleshooting and diagnosing impact to current configuration. •Internal consultant to business groups, helping them to articulate HR system data issues and the research and develop solutions. •Responsible for managing the reporting and analytical function for Compliance Center and report trends to the Sr. HR Compliance & Audit Manager daily.•Analyze and forecast trends to proactively equip the HR Specialists to assist candidates, hiring managers, and HR Business Partners with any I-9 or State/Municipal Compliance inquiries.•Create project plans, communications, and change management strategies for various programs driven by the HR Compliance & Audit team (WOTC, State Compliance, Internal Audits).•Responsible for developing, coordinating, and documenting internal processes and programs following government regulations (SOPs).•Responsible for I-9, State/Municipal and Work Opportunity Tax Credit (WOTC) auditing and documentation of integrity of security access to Compliance Center. •Represent HRIS during Immigration and Custom Enforcement (ICE) audits. •Responsible for user acceptance testing in downstream applications including but not limited to PeopleSoft/Oracle HCM and Equifax (Compliance Center/I9 Management).•Participate in process review and improvement for business partners, team members, and stakeholders in different areas: I9/E-verify, Manager Self Service (MSS), Employee Self Service (ESS), Managed Hires, State and Federal Compliance, and Audit review and reconciliation.•Work closely with the Sr. HR Compliance and Audit Manager to inform and educate the business regarding process failures and potential resolutions to ensure the company is mitigating risk and avoiding compliance liability at all cost.

•Responsible for managing the reporting and analytical function for Compliance Center usage and report trends to the HR Compliance & Audit Manager daily•Analyze and forecast trends to proactively equip the HR Specialists to assist candidates, hiring managers, and HR Business Partners with any I-9 Compliance or State Forms questions•System administrator during and after Company Wide Compliance Center Implementation (Phase I & II)•Assist HRIS team during implementation (Business Requirements, Functional Design Documents, and UAT Testing) to provide analytical and technical feedback ensuring business requirements are met•Work closely with the HR Compliance and Audit Manager to inform and educate regarding process failures and potential resolutions •Maintain open line of communication with internal and external stakeholders, ensuring the department is mitigating risk and avoiding compliance liability at all cost•Follow up with leaders to ensure accountability of required compliance programs•Subject matter expert of USCIS form I-9 compliance, providing extensive I-9/E-verify guidance to hiring managers and HR Business Partners•Responsible for the creation of compliance documents and reference guides available for Managers and HR Business Partners •Develop and deliver internal training to ensure consistency in the process of I-9 and state forms compliance across the organization •Responsible for executing the on-boarding process for all Corporate New Hires including all Executives•Participate in processes review and improvement for business partners, team members, and stakeholders in different areas: I-9/E-verify, Unemployment, Employment Verification, PeopleSoft 9.1 Core Maintenance, Manager Self Service (MSS), Employee Self Service (ESS), Managed Hires, State and Federal Compliance, Audit review and reconciliation, User Acceptance Testing (UAT) and HRIS partnership

• Supervise all facets of the PeopleSoft transaction process.•Provide guidance to the HR Phone Reps to provide self-service support to associates and managers.•Control manual status change verification and keying process.•Coordinate Transactions Team work to support UAT, audits, PeopleSoft systems implementations, and the development of documentation for Transaction processes and monitoring of SOX controls. •Audit transaction reports for required corrections. •Monitor customer service and information accuracy for the HR phone team, in order to maintain a high level of support to HR and to the organization. •Coordinate HR Helpdesk CRM processes and the escalation of issues/risks to the appropriate area. •Assist with HRIM/Employee Services projects and data requests as needed.•Assist the Employee Services Manager providing assignments to other team members.

•Responsible for managing the employment eligibility verification process following state and federal guidelines.•Review of all incoming I-9 forms and documentation, follow up with the required manager/employee to ensure each I-9 is in compliance.•Perform E-verify process on new hires and rehires to ensure employment eligibility.•Investigate and ensure proper notifications are delivered in a timely manner for all discrepancies with E-verify results; following escalation process to ensure compliance.•Monitor E-Verify exceptions to final resolution and communicate to appropriate Managers/Directors.•Responsible for processing Human Resource transactions and corrections into PeopleSoft. •Coordinate and resolve HR transactional paperwork from Managers and Employees.•Provide assistance to Managers/Directors with Contingent Workers processes: Adding, Renewals, Extension and Completion of assignments for outsourced temporary employees in PeopleSoft.•Review, validate, and audit employee status changes and new hire information.•Update Leave of Absence/Return to Work records.•Participate in projects across the department with primary focus on Employment Services and I-9 compliance.•Assist with internal audits of HR related programs and practices.•Escalate policy violations and employee relations issues as needed.

Responsible for a broad range of HR functions, including recruiting and training employees, administering benefits, served as primary contact for employees regarding relationship issues, and maintaining HR records. Coordinated annual open enrollment meetings, resolve issues between employees and insurance carrier. •HR Management: Supported processing payroll in accordance with policies and procedures, Informed Human Resources management of issues related to employee relations and responded appropriately to concerns of other employees. Maintained Human Resources Information System records and compiled reports form data base. Maintained filling systems. Completed over 500 new hires input data into HRIS including high level managers.•On-Boarding: Assisted all new hires completing new hire paperwork. Trained over 50 managers on interviewing process, techniques and best practices. Executed a new orientation program for all new hires including managers. •Recruitment and Hiring: Recruited candidates through direct recruitment including screening, phone interviewing, and applicant assessment, Completed professional references. Presented candidates to Hiring Managers to finalize the recruitment process and assisted in hiring decision. Completed background checks and drug testing scheduling. •Administration: Completed I9 documentation audit. Processed name badges and business cards order. Kept employee file updated including direct deposit form, W4, name and address change. Prepared and reviewed written documents accurately and completely.

Managed recruitment and selection processes. Ensured accurately recruitment requirements. Conducted interviews and selection process partnering with department's managers. Executed company methods to assess employees. Assisted company personnel on special projects.Responsible for recruitment events. Multi-tasked projects following company directives.