Nathan Wiggins Email & Phone Number

San Francisco Bay Area

Take part in developing the architectural and development for a business-critical toolProvide technical solution for developers within and outside of your teamWork with analysts from different departments to help them drive business decisions based on dataWork on infrastructure to provide this dataWork hand in hand with the DevOps team in order to improve development processes

San Francisco Bay Area

• Applied data analysis to suggest and implement process improvements for operational excellence by minimizing missed Service Level Agreements resulting in a reduction in errors by 25%.• Facilitated communication and led projects, collaborating cross functionally with Data, Support, and Engineering to implement and streamline a break in onboarding process flow, leading to resolution of 10x more tickets• Compiled detailed dashboards, automated monthly Salesforce reports to present metrics to leadership and facilitated new-hire and refresher training, increasing service scores by 10% for supported operational areas• Provision new users in a variety of scenarios and Prod's, such as Vector SFDC, Unify SFDC and GCSC.• Investigate new and existing user access issues and come up with a resolution.• Manage three queues - Buganizer, Unify, Vector.• Analyze incoming tickets and, when necessary, process and route to appropriate quesand teams.• Update users Role/Profile/Hierarchy based on approvals.• Create consults and approvals.

San Jose, California, United States

• Verify transactions performed at the front desk are supported by documentary evidence; that they correctly posted and are allocated into PMS system. Ensure that all charges posted from the POS Software, SPA software reached the correct guest folios.• Respond to customer service tickets via Hilton computer software.• Answer customer service calls on headset; offering a positive and exceptional customerservice experience. Resolve any issues that the Hilton guest is experiencing.• Track room revenues, occupancy percentages, and other front office statistics.• Summarize results of operations for management. Check figures, postings, and documents foraccuracy.• Record, store, access, and/or analyze computerized financial information.• Transfer charges and deposits to master accounts.• Run end of day process in property management software (PMS).• Audit financial receipts and invoices from prior nights sales division. Understand principles ofauditing, balancing, and closing out accounts.

San Francisco Bay Area

• Monitor and maintain the dispatch board and schedule. Communicate with supervisors, planners and customer service to coordinate projections of deliveries.• Responsible for forecasting Service Technicians workload 2-3 days in advance.• Speak with customers regarding delivery times and customer service issues.• Schedule and coordinating all service calls. Create dispatch ticket for all service calls.• Communicate and debrief Service Technicians after completion of each dispatch ticket.• Verify and complete required documentation and reports; perform administrative functions asrequired. Monitor and input data into all applicable systems.• Communicate with Manager, as required, to ensure customers and company's needs are met.• Comply with all applicable laws/regulations, as well as, company policies/procedures.

San Jose, California, United States

• Generate revenue by creating excitement over goal attainment, enrolling members and creating relationship with potential, new and existing members.• Hire, train and developed a dedicated team of Sales Advisors who delivered on company goals, while reflecting the company values.• Responsible for the successful attainment of department targets. When hired, sales were -132% behind company goals. Upon being hired as sales manager, club sales went up +103% and consistently obtained the highest sales percentage in the district.• Communicate and uphold company standards and lead by example for delivering an inviting, friendly and supportive experience to members and guests.• Lead the execution of national membership sales Standard Operating Procedures (SOPs) to provide a consistent 24 Hour Fitness experience for potential members & guests.

Bachelor Of Arts - Ba, Computer Science

Associate'S Degree, Business Administration And Management, General