As GM for McCorkle, I was promoted from the MNI Direct division to lead Production, Shipping, Quality, Inventory, and Pricing, overseeing a team of 7 direct reports and approximately 140 employees. I focus on fostering a culture of high performance, collaboration, and continuous improvement. My role involves developing and executing both short-term and long-term operational strategies to ensure alignment with the company’s broader vision and objectives.I set and monitor production targets, pricing structures, and quality standards, ensuring optimal resource utilization while maintaining operational efficiency. With full accountability for a $55M budget, I lead initiatives to streamline processes and drive profitability. I recruit, train, and evaluate department managers, providing consistent feedback and guidance to enhance team performance and achieve business goals.• Led the successful ERP Silverleaf implementation project, a customized Microsoft Business Central solution for horticulture.• Optimized workforce performance by strategically aligning talent with roles, driving increased productivity and cross-departmental efficiency. • Fostered a safety-first culture by implementing comprehensive training programs, enhancing workplace safety protocols, and promoting accountability, resulting in reduced incidents and improved overall employee well-being.

As business manager for MNI Direct, I led the management of four branch locations across two states, overseeing a diverse team of over 50 employees. I provided strategic leadership in areas such as hiring, P&L management, capital expenditures, budgeting, pricing, and daily operations. By developing innovative tools and initiatives, I streamlined processes and enhanced customer experience, while also fostering a positive, growth-oriented work environment for the team. I worked closely with cross-functional teams, including Accounting, HR, IT, Procurement, and Logistics, to align business needs with strategic objectives. Ensuring operational alignment and goal achievement, I led and participated in task forces, strategic initiatives, and cross-functional projects. I regularly traveled to sites, trade shows, and customer events to maintain strong relationships and stay attuned to industry trends.• Successfully led and grew the Direct division, increasing revenue from $10 million in 2018 to $21 million by the end of 2023 through the implementation of new procedures and streamlining existing processes.• Spearheaded the opening of a new branch, overseeing construction, staffing, and management development, contributing to the company’s expansion and operational success.• Led successful Microsoft Business Central ERP implementation project to optimize operations.• Increased sales efficiency by leading the development of a pricing app for iPhone and Android.• Reduced inventory dollars and SKUs while doubling inventory turns at all locations. • Elevated employee performance through strategic talent development, facilitating transitions into advanced roles and Power BI dashboards that had critical IT impact on the company.

E-commerce and finance investigation project. Working with an international team to bridge Aisa-Europe-US markets.

While at Morgan Advanced, I was promoted to oversee customer service operations and manage pricing strategies across the Americas, including the U.S., Canada, and Mexico, ensuring alignment with company profitability goals and maintaining high levels of customer satisfaction. I led a team of around 15 direct reports, including 12 customer service representatives, 4 pricing analysts, and 1 business intelligence analyst, while managing a $150M budget. I developed and implemented real-time reporting tools and dashboards using Power BI, which enhanced data-driven decision-making across departments. This improved visibility into pricing trends and customer service performance, driving more efficient operations and stronger business outcomes.• Increased profitability by $1M during a flat topline sales year by implementing targeted cost-saving initiatives, optimizing operational efficiency, and enhancing product mix strategies, driving margin growth without additional revenue.• Significantly improved operational performance by enabling the company to transition from reliance on tribal knowledge to data-informed decisions by leading the automation of pricing and customer service processes. • Led successful ERP implementation project for JD Edwards, driving efficiency improvements.• Reduced overhead costs by $500,000 annually through the implementation of automated processes and metrics tracking, significantly improving operational efficiency.• Elevated employee performance through strategic talent development, facilitating transitions into advanced roles and creating Power BI dashboards that had critical IT impact on the company.

As co-owner/founder of ORBS, I was recruited by a venture capitalist group to revitalize a portfolio of underperforming companies, taking on the challenge of transforming operations and improving profitability. Ultimately, I assumed full ownership of the company, where I led the strategic development and execution of key business goals, including mergers, acquisitions, and expansion opportunities. I managed procurement and negotiated buying contracts, ensuring optimal cost management and profitability across the organization. Additionally, I led a sales team of approximately 12, focusing on talent development, succession planning, and continuous performance improvement. Through my leadership, the team consistently elevated productivity and contributed to the overall success of the organization.• Successfully scaled the company from $0 to $7 million in annual revenue, driving growth through strategic market analysis, business development, and effective stakeholder partnerships.• Increased market penetration by developing and maintaining key relationships with internal and external stakeholders.• Delivered in-depth market research and analysis, leading to the strategic addition of new sales channels and product niches, ensuring timely market entry and exit.• Streamlined operations across accounts payable/receivable, human resources, asset management, point of sale, and warehouse management functions by designing and implementing a custom ERP system.

• Started as a salesman with the company, first full year delivered over $1 million in sales • Promoted to Director of Sales and added additional $2 million of sales across all channels then promoted to COO and added an additional 3 sales channels• In the next 16 months the company realized more than 60% of its total 7 year lifetime revenue due to my contributions• Led the implementation of a new ERP platform utilizing technology, data, and people with the proper management of those resources and led the company to become a dominant force in our niche market • Implemented pricing policies for B2B and B2C markets• Led team of 18 across several different departments to include Sales, Logistics, Purchasing, and Marketing• Worked with suppliers and searched sources for opportunities to acquire new product lines and improve margins while working with the internal team to advance their training and abilities

Start up business selling medical equipment across the southeast. Covered Georgia and South Carolina as my territory. Also was responsible for managing the sales reps in North Carolina, Tennessee, Alabama, and Virginia.The internet was starting to become a force in business. In my offtime built the company website to allow for online sales. Also supported the company in a foray into online sales on the mass markets (eBay, Amazon). Also handled the IT infrastructure in networking, hardware, email, and telephony.

• Managed Financial Aid Office staff and award policies• Manage escalated issues and provide direction• Monitored various productivity and performance standards to ensure that established levels are achieved, especially during critical activity periods• Developed and administered corrective action and performance improvement plans and make critical decisions on department hiring and terminations

• Coordinated daily campaigns and planned marketing campaigns, pulled and processed in and outbound lead and marketing packages• Implementation project coordinator for ERP system• Results reporting from database (DB2, SQL, and Access) Crystal Reports and Access• Manage escalated issues and provide direction• Produced financial reports due daily/weekly/monthly• Managed team of 8 programmers and interacted with the board of directors for daily/weekly/monthly reporting

Durable Medical Equipment company serving the Augusta GA and greater CSRA. Sold and serviced medical equipment to individuals and aided in the insurance process for reimbursements. Also served as local marketing rep to visit with centers of influence such as hospitals, clinics, and in care homes. Built the website for the company to sell online also and handled the IT infrastructure, telephony and other needs.

• Served on implementation team for the University System of Georgia conversion from several legacy systems to PeopleSoft• Developed custom Crystal Reports and used database mining and sorting to extract data• Conducted most of the training in PeopleSoft and Banner (over 500 end users)• Aided campus in upgrades to SungardSCT Banner system and led training• Developed training documentation for all projects, and wrote process documentation (how-to guides)• Developed business process changes to improve speed, efficiency and customer service• Designed and built websites for interaction with the campus regarding projects (self-help, self-service, and off hours training resources)• Worked as liaison between business services and information technology departments to help both sides understand the limitations and requirements• Trainer as an adjunct instructor for Department of Continuing Education

Owned Allstate agency. Won Honor Ring (top 10% of all agents nationwide) Hired and trained staff.Developed book of business and developed multiple lines per client, won commercial production award for southeast region several times. Also won Life Leader several times. Sold Agency

Highest producing staff member on team. Opened own agency with support of agent I was mentoring under.