Result-driven Chief Product Officer with over 10 years of experience heading the growth and profitability of Supervision Assist. Proven track record of defining product strategies, product management, securing funding, and scaling products. Excels in team management, strategic decision-making, nurturing client relationships, and negotiating contracts.Defined and executed the product vision, strategy, and roadmap for Supervision Assist, successfully bringing the new product to market, and scaling the product to maturity. Built relationships with over 100 different university departments from point of sale to successful implementation resulting in a 98% client retention rate, shared conference presentations with clients, and strong long-term partnerships.Organized JIRA sprints with careful consideration of sales needs, client needs, technical backlog, and business needs (ROI). Lead bi-weekly standups and support sprints with wireframes, epics, stories, and tickets with clear acceptance criteria and directions.Responsible for hiring and management of development teams, sales teams, support teams, and external consultants. This included managing all performance evaluations.Improved business and strategic decision-making by implementing metrics and quarterly goals (OKRs). Created company health metrics based on user acquisition, retention, engagement, satisfaction, and website analytics to monitor success.

Developed and presented an 18-month educational roadmap for the J&J Surgical Vision Sales Education team based on a content GAP analysis with a re-usable data dashboard in Power BI to identify needed learning content by importance and priority.Led focus groups and conducted surveys with American, Asian, and European sales teams to create in-depth analysis based on quantitative and qualitative data.Led a team of five MBA candidates to develop a B2B product prototype for SAP using the product design thinking method. Presented the vision and design to key stakeholders on the Eureka S/4HANA Consumer Industries Cloud team.Conducted primary and secondary research in sustainability trends that identified high-impact areas for future sustainability B2B projects.

Responsible for the hiring and management of development and support teams. Manage an internal development team, support team, and outsourced team. Built and implement the customer resource management (CRM) and marketing strategy for Supervision Assist using Hubspot, Mailchimp, and more. Conducted A/B testing, customer segmentation, and used carefully tracked metrics to measure success.

I performed email and phone support for multiple CE Learning Systems products. Established new systems for managing the customer support process, and rewrote the help documentation for all programs. I also assisted in marketing efforts and planning for CE-Credit.com