Nathan Allen Email and Phone Number

• Awarded Rising Star 2016• Dealings with all support requests and incidents from end users and internal staff via Telephone. Email, Self Service Portal and Direct Client Interaction in a large corporate environment.• Support for In-house and external Telehealth and Telecare Equipment.• Active Directory, Office/Exchange 365, Office 2010 and In-house application support.• Setup, Distribution and support of Tablet PC’s linked to various medical sensor attachments.

• Dealings with all IT requests and incidents from end users via Telephone. Email, Self Service Portal and Direct Client Interaction in a large corporate environment.• High Level Support for IBM/Apple/IGEL Hardware and software within a Citrix Environment• Active Directory, Exchange 2003/2010, Microsoft Office 2003/2010, Cisco Call Manager/Unity Express, Citrix Presentation Server, Websense, Appsense, Comcare and many more…• Android and Apple mobile device solutions, setup and support for remote care workers.

• Direct Support for all technical enquiries via phone IVR System• High Level Support for Desktops, Laptops, WYSE & HP Terminals, Printers and telecommunication Hardware and Software including Cisco and Nortel IP Phones.• Awarded IT Employee of the Month award December 2013• Application Support for Google Exchange, Active Directory, Nagios Reporting, Microsoft Office 2003/2007, Citrix Presentation Server, Travelport Applications including Focal Point, GAL Desktop, TUD and Many Locally Created Web Based products.

• Awarded Outstanding Level of customer support Certificate• Dealings with all IT requests and incidents from end users via Telephone. Email and Direct Client Interaction in a large corporate environment• High Level Support for IBM/Apple and WYSE Hardware and software within a Citrix Environment• Active Directory, Exchange 2003/2010, Microsoft Office 2003/2010, Cisco Call Manager/Unity Express, Blackberry Server, Citrix Presentation Server, Pay Global HR/Payroll System, Autumncare, Solarwinds, and many more…

• Level 1 and 2 Support for IBM/Apple Hardware and software within a Citrix Environment• Account and User Management within Active Directory, Cerner, Chris21, SAP and many more…• Medical Data Entry and submissions for major health funds• Internal and External Client/Customer/Vendor interaction via phone, email and fax