Nathan Armstrong Email & Phone Number

Huntley, IL, US

Addison, IL, US

• Lead initiative to build third-party outsource customer service and technical support contact center to enable global salability and reduced operations costs by ~$1MM annually
• Lead initiative to implement chatbot and shipment tracking notification system creating a frictionless customer experience, increasing customer satisfaction score to 92% and deflecting contacts away from contact center.
• Lead high performing global team of 50+ people, instilling problem solving and continuous improvement mindset to drive Operational excellence and value creation
• Helped build global eCommerce strategy to align tech stack with strategic business goals
• Lead eCommerce project and problem solving to increase platform reliability, customer experience, and delivered revenue enabling features
• Managed eCommerce GDPR compliance partnership with Security and legal team

Addison, IL, US

• Drove operational excellence reducing critical system down by 60% achieving 99.9% up time for critical applications and infrastructure.
• Evaluated and negotiated contracts reducing annual infrastructure spend by 40% while still delivering high service levels and keeping technology platforms up to date
• Lead Data center modernization initiatives reducing operational costs and system complexities, drove increased availability and performance, and reduced over Data center footprint by 50%
• Lead infrastructure initiative to build multi-region and multiple landing zones based on AWS well architected review, enabling development teams to quickly scale micro services application infrastructure and providing.
• Partnered with engineering and security department leaders to Develop and drive maturity of cross functional DevOps team.
• Drove adoption of collaboration tools increasing global cross team communication and collaboration, and driving mobility of services.

Schaumburg, Illinois, US

• Architect, implement, operate, manage, and integrate enterprise IT systems and infrastructure.
• Define and maintain technology and integration models.
• Provide the expertise and guidance to peers, leadership and associates on the overall infrastructure architecture.
• Provide technical IT expertise to, and assist in, the selection of new hardware and software platforms which assists in attaining the enterprise architecture principles, policies and standards.
• Manage day-to-day IT operations for the Infrastructure and Help Desk employees.

Arlington Heights, Illinois, US

- Leads department functions for improving system reliability, data interchange and system upgrades. Works with the Information Technology Management Team to develop, written procedures for the recovery of all Data Center systems after a failure. Coordinates tests of these procedures for accuracy on a regular basis.- Development of short and long term.

Design, deliver and manage complex IT solutions in a team environment to satisfy client's business challenges. Utilize extensive implementation, consulting, project management and leadership skills to deliver state of the art and effective systems. - Facilitate the definition of standards for delivery and process - Lead the storage practice by staying on.

Schaumburg, Illinois, US

Schaumburg, Illinois, US

Strategy, Management & Leadership

Information Technology

Micro Computer Systems And Business Analysis