Performed technical and operational IT support work and systems administration.Performed help desk functions including problem tracking, analysis, resolution, escalation, and coordinationInstall firewalls and anti-virus software and deploy 2-factor authentication to ensure data integrity and cybersecurity for highly sensitive legal documentation.Analyzed, investigated, and tested modifications to operating systems and system software on several computers for compatibility, effectiveness, and operational capabilities; and introduced new and improved system tools.Installed, administered, maintained, and upgraded operating systems, hardware, and peripherals.

Data MigrationsTroubleshooting Mobile DevicesRemoving Viruses and SpywareInstall and maintain computer operating systems, hardware, and software packages.Provide helpdesk support to end-users of proprietary software.Answer questions about product features and resolve use problems.Document all issues and generate reports detailing common problems and error trends.Escalate service questions to appropriate client representatives.Fill in for in-house IT services as needed, installing new desktop systems for developers.Traveling to different sites to implement new software and troubleshooting devices

Facilitated non-technical customer data reporting and review for project teams.Studied and employed an understanding of mortgage project standards in compiling customerreports.Successfully managed data logs and reports for the client, making them readily available uponrequest for outbound or inbound purposes.

Provided customer service while handling questions/problems/complaints in a courteous, efficient, and professional manner via email, face-to-face, or telephone. Supervised on average 100 print jobs in an hourAssisted students with computer use, software, and peripheral equipment (printers and scanners).Maintained all filing and was responsible for keeping the file cabinet organized.Prepared equipment for student and staff usesManaged all computer lab supplies.Supported faculty and students to use computer software and hardware