Nathan Badham Email & Phone Number

Assist an average of 50+ customer interactions per day, providing accurate financial information, account support, and troubleshooting services while maintaining a 95% customer satisfaction rating. Continuous collaboration with cross-functional teams to identify and escalate recurring issues, leading to process improvements that reduced customer complaints by 18% and streamlined service delivery. Upholding of strict adherence to regulatory compliance and internal policies while handling customer inquiries, resulting in a 100% compliance rate.

Ellensburg, Washington, United States

Supervising and coordinating the activities of a team of 5 employees, ensuring adherence to closing procedures and maintaining high standards of performance. Spearheaded the revitalization of team procedures, implementing innovative strategies and fostering a collaborative environment, resulting in a remarkable increase in average daily walk scores from 78 to 90. Demonstrating adeptness in navigating challenging situations with both customers and co-workers, showcasing strong interpersonal and problem-solving skills. Implementing strategic organizational methods within the department to enhance the overall customer experience, contributing to a seamless and customer-centric environment. Regularly a pivotal role in the end of the supply chain, efficiently unloading freight trucks using a forklift and ensuring timely and organized stocking of shelves with products to meet customer demand and maintain optimal inventory levels.

Ellensburg, Washington, United States

Managed a team of five associates, providing clear direction, strategies, and support to ensure project timelines and objectives were met. Implemented quality control measures to ensure that the remodel met company standards and enhanced the overall appearance and functionality of the store. Trained team members on new store layouts, merchandising standards, and product placement to enhance customer experience.

Puyallup, Washington, United States

Consistently exceeded sales targets for credit cards and memberships, leveraging exceptional interpersonal skills and product knowledge to drive revenue growth. Achieved consistent 5-star ratings in customer surveys, demonstrating a commitment to excellence in service delivery and satisfaction. Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.

Puyallup, Washington, United States

Demonstrated strong knowledge of local streets and traffic patterns to ensure timely and accurate deliveries, optimizing route efficiency. Collaborated with kitchen staff and management to ensure order accuracy and efficient coordination between the kitchen and delivery operations. Collected and processed customer payments accurately, handling cash and credit transactions with integrity and professionalism.

United States

Managed the movement and placement of vehicles on the lot, optimizing space utilization and facilitating easy access for customers and sales staff, while maintaining efficiency and professionalism of the dealership. Coordinated and facilitated dealer trades to acquire specific vehicle models for customers, ensuring timely and accurate transactions between dealerships. Supported the sales team by preparing vehicles for display, including washing, waxing, and detailing to enhance their visual appeal. Orchestrated the seamless flow of operations in the latter stages of the supply chain by meticulously unloading cars from trailers, conducting thorough inspections, and swiftly clearing them for inventory, ensuring adherence to quality standards and contributing to the overall efficiency of the distribution process.

Bachelor Of Arts - Ba, History, Alumni

Activities and Societies: History Club and Supply Chain Management Association I help facilitate events for my roommate, as they are.

Associate'S Degree, History

Activities and Societies: Men’s Soccer Team Men’s Soccer Captain, NWAC All-Star Team (2019)