Nathan Bailey Email and Phone Number

IT Support Specialist (Part-Time) | Georgia State University | August 2022 – May 2023Responsibilities: • Provided technical support and troubleshooting for over 200 end-users, resolving hardware, software, and network issues. • Assisted with the installation and configuration of IT systems, including desktops and mobile devices. • Performed routine system maintenance and updates to ensure performance and security.Accomplishments: • Reduced average ticket resolution time by streamlining the support ticketing process. • Assisted in the successful migration of 50+ workstations to a new operating system with minimal downtime. • Supported the development of training materials to enhance employee technical proficiency.Skills and Technologies: • Proficient in Windows operating systems and Active Directory. • Experienced with basic network configuration and troubleshooting, including TCP/IP and VPN. • Knowledge of cybersecurity best practices and data protection protocols.