Director, Claims Management (Transitioned To Manager At Time Of Acquisition)
Frontdoor (Prior To Acquisition 2-10 Home Buyers Warranty)
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Nathan Bantau Email & Phone Number
Director, Claims Management (Transitioned to Manager at time of Acquisition)
at
Frontdoor (Prior to Acquisition 2-10 Home Buyers Warranty)
LinkedIn matched
✓ Verified Jun 2026
3 data sources
Profile completeness 86%
Current company
Role
Director, Claims Management (Transitioned to Manager at time of Acquisition)
Location
Monument, Colorado, United States
Who is Nathan Bantau? Overview
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Nathan Bantau is listed as Director, Claims Management (Transitioned to Manager at time of Acquisition) at Frontdoor (Prior to Acquisition 2-10 Home Buyers Warranty), based in Monument, Colorado, United States. AeroLeads shows a matched LinkedIn profile for Nathan Bantau.
Nathan Bantau previously worked as Director, Claims Management at 2-10 Home Buyers Warranty and Partner Operations Manager at Grubhub. Nathan Bantau holds Bachelor Of Science - Bs, International Business With Minor In Economics from University Of Denver.
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Frontdoor (Prior to Acquisition 2-10 Home Buyers Warranty)
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Profile bio
About Nathan Bantau
I am an accomplished leader with a solid history in customer experience and success roles across diverse industries. Throughout my career, I have consistently delivered impactful results by focusing on enhancing service delivery, optimizing customer satisfaction, and driving operational excellence across global markets. My approach involves leading cross-functional teams with a collaborative mindset, effectively aligning strategies to achieve organizational goals. By leveraging data-driven insights, I identify opportunities for performance improvements and implement innovative solutions that resonate with corporate objectives.I excel in building and nurturing strong relationships with stakeholders at all levels, from frontline staff to executive leadership. This enables me to navigate complex challenges and drive alignment towards a unified customer-centric vision. My strong communication skills and strategic acumen allow me to articulate the value of customer experience initiatives clearly, garnering support and engagement across the organization.A few of my career highlights include:• Negotiated contractual performance goals between company and client, leveraging historical data to secure mutually beneficial terms and reduce costs by $60K annually.• Rectified invoice discrepancies, clarifying billing methods and capturing additional revenue totaling $300K annually.• Launched performance-based incentive program for 1,000+ employees, attaining 10% rise in quality and productivity, elevating center performance to #1 while boosting morale.• Reorganized international operations, doubling workforce, improving quality by 20%, and reducing administration time by five minutes through leadership restructuring and policy enhancements.• Rolled out companywide changes to intranet, simplifying information for customers, resulting in 7% improvement in quality scores and a 10% decrease in repeat calls.• Enhanced international hiring practices, implementing new policies and augmenting sales rate by 2% within one month.I am eager to connect and explore opportunities where I can contribute my expertise in enhancing customer experiences and driving business success. Let's connect and discuss how we can collaborate towards achieving your organization's customer-centric goals.
Current workplace
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Frontdoor (Prior To Acquisition 2-10 Home Buyers Warranty)
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6 roles
Nathan Bantau work experience
A career timeline built from the work history available for this profile.
Director, Claims Management
- At 2-10 Home Buyers Warranty, I orchestrate the management of inbound phone operations across US internal teams and a partner in Mexico. My journey involves not just updating executive leadership on departmental.
- Reduced annual attrition by 50% while managing and executing $10M annual budget.
- Expanded operational footprint through strategic BPO contract negotiations and implementation of nearshore solution.
- Developed and led teams, fostering accountability and recognition of superior performance in positive work environment, resulting in 15% promotion rate within current workforce over last 12 months.
- Identified improvement opportunities and implemented effective solutions through collaboration with key stakeholders.
- Fostered culture of continuous improvement and teamwork within claims management function.
Partner Operations Manager
- My role as Partner Operations Manager at Grubhub was dynamic and encompassed overseeing the performance of third-party contact centers spanning across multiple partners, managing a team of 1,400 customer service.
- Identified and recommended continuous improvements to boost operational efficiency and service delivery.
- Led cross-functional initiatives to streamline processes and assure overall operational effectiveness, contributing to seamless customer experience across markets.
- Established team goals and executed strategies in collaboration with internal and external partner leaders, measuring progress and communicating results.
Aug 2017 - Aug 2019
Reservation Contact Center Manager
- During my tenure as Reservation Contact Center Manager at Outrigger Marketing, Inc., I led operations with a focus on optimizing performance and service quality. I meticulously analyzed performance reports to pinpoint.
- Increased sales conversion rate by 33% over six months via enhanced performance standards and efficiencies.
- Maximized workforce management to consistently meet established service level agreements.
- Developed strategies to optimize workforce management and assure customer satisfaction.
- Partnered with department leaders to enhance coaching and development initiatives, emphasizing staff consistently met performance standards.
Sep 2016 - Jul 2017
Technical Services, Senior Manager | Outsourced Call Center Manager
- During my tenure at DIRECTV, Inc., I held progressive roles, starting as Outsourced Call Center Manager and advancing to Senior Manager, Technical Services. I directed technical service operations and collaborated.
- Generated annual cost savings of $20M by managing advanced technical operations call type with ~500 agents.
- Improved customer service metrics, including decreasing repeat escalations by 25%, increasing initial customer contact by 75%, and reducing multiple service claims by 10%+ through policy and procedure implementation.
- Supported operations and new site launches through regular travel within continental US and internationally.
Oct 2007 - May 2016
Additional Experience
Various Organizations
Call Center Team Manager – Operations, Checks Unlimited, Colorado Springs, ColoradoSenior Account Manager – Global Operations, TeleTech Holdings Inc., Englewood, ColoradoSales & Customer Service Manager | International Management Consultant | Command Center Specialist, EchoStar Satellite L.L.C., Thornton, Colorado
Jun 2002 - Oct 2007
1 education record
Nathan Bantau education
FAQ
Frequently asked questions about Nathan Bantau
Quick answers generated from the profile data available on this page.
What company does Nathan Bantau work for?
Nathan Bantau works for Frontdoor (Prior to Acquisition 2-10 Home Buyers Warranty).
What is Nathan Bantau's role at Frontdoor (Prior to Acquisition 2-10 Home Buyers Warranty)?
Nathan Bantau is listed as Director, Claims Management (Transitioned to Manager at time of Acquisition) at Frontdoor (Prior to Acquisition 2-10 Home Buyers Warranty).
Where is Nathan Bantau based?
Nathan Bantau is based in Monument, Colorado, United States while working with Frontdoor (Prior to Acquisition 2-10 Home Buyers Warranty).
What companies has Nathan Bantau worked for?
Nathan Bantau has worked for Frontdoor (Prior To Acquisition 2-10 Home Buyers Warranty), 2-10 Home Buyers Warranty, Grubhub, Outrigger Hotels & Resorts, and Directv.
How can I contact Nathan Bantau?
You can use AeroLeads to view verified contact signals for Nathan Bantau at Frontdoor (Prior to Acquisition 2-10 Home Buyers Warranty), including work email, phone, and LinkedIn data when available.
What schools did Nathan Bantau attend?
Nathan Bantau holds Bachelor Of Science - Bs, International Business With Minor In Economics from University Of Denver.
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