In charge of developing & maintaining operational values across a multi site hospitality business, including global communications, training, brand development, people management, risk management & much more. A multi functional role which also oversees the full marketing strategy across varied concepts & brands under the company umbrella to ensure strong brand awareness, strong social media presence, sales & increased profitability.

Managing multiple Social accounts & marketing strategies across varied sectors, including Hospitality, Retail & Leisure. Ensuring growth of brand awareness & sales through social channels and marketing. Creating bespoke content for each client & creating a Brand that stands out in a saturated online world. Influencer & Celebrity collaboration where relevant, carefully monitoring to ensure a ROI for each company. Engagement & follower growth play a huge part, widening the audience of each individual social channel. Targeting specific demographic that will engage which each client, resulting in a more sales & a bigger presence online. Design & Execution of Events, from Weddings to Corporate occasions, venue launches to private parties. Creating a bespoke package for each client, budget management and meeting client demands.

Marketing & Social Media Manager across East Coast Concepts.Overseeing - Neighbourhood Restaurant, Manchester Neighbourhood Restaurant, Liverpool Neighbourhood Restaurant, LeedsVictors, Hale

AGM/Event Manager. Overseeing the restaurant operation as well as Event sales and coordination. Based at Alberts Restaurant and Bar, Worsley.

Operations Manager – Menagerie Restaurant – Kiki Concepts Ltd – August 2015 - PresentI worked alongside the owner from initial concept development, site design & build and through to restaurant launch.My current role entails the following responsibilities; Project management Design and contractor managementManaging £1.5m budgetRota Management P&LRecruitment & Training – All levels, creating job profiles, descriptions and specifications.Contract Creation Set up and management of business accounts – i.e Suppliers (both food and beverage), waste management, cleaners, payroll, insurances, H&S, systems and proceduresManaging healthy cash flow and invoicesStakeholder managementManagement of productions (from creating concepts to sourcing and managing performers)Social Media & MarketingQuality assurance – overseeing the floor, kitchen checks maintenance, staff issues, bookings, customer relations etcSystem Checks and MaintenanceAnalysing Financial DataBrand Development Daily OperationsCustomer Facing.

Development of events - design, plan, run and promote all major events (weekly)Creation of marketing strategy and ideas to drive the restaurants forwardManagement of entertainment – internal and external for all three venuesPlan Social Media strategy and update content on all platforms – maximising brand awareness and promotionsDealing with editorial and advertising aspects – brand managementClient management & PR – management of special events for high profile clients and business development

Event Management and bookings Staff Training/Recruitment and Rota Management Client management - High Profile Clients FOH System management - Table Plans, Arrangements, Emails, Telephone. Running of Shifts Cash Handling - Deposits/Pre-Order Payments Face to Face Customer Interaction - Bookings, Complaints, Customer Service.