• Reviewed financial data for a holding company specializing in real estate and service ventures to develop a sustainable financial structure.• Established bookkeeping and payroll functions, including chart of accounts, monthly reconciliations, and standard reporting and auditing functions. Reconcile bank and credit card statements and process payroll with Quickbooks for employees.• Assist with the monitoring and tracking of real estate investments to determine performance including over 20 single family homes and several multi-family properties.

• Investigated physical marine damage claims by working virtually with repair shops and marine surveyors to determine the accurate cause of loss. Reviewed policies with customers to determine accurate coverage and properly indemnify following losses.• Investigate comprehensive damage claims to vessels including thefts, fire and vandalisms. Resolved indicators and data discrepancies by analyzing information received from multiple agencies and independent sources to confirm the loss event happened as described.• Reviewed legislation and gave feedback to leadership team regarding potential business impacts.• Ranked consistently in the top 10% as a high performer in metrics involving cycle time, customer service, and quality claim outcome.• Awarded 'Excellence in Claims' in February 2020 for outstanding performance.

• Ranked consistently in the top 5% among peer group of 1500 representatives for four key metrics focused on customer service, problem resolution, and efficiency of problem solving.• Nominated to a Special Initiative Team to better assist customers with specific high-priority issues including call fidelity and geographic location issues.

• Managed the day-to-day operations of a franchised managed Courtyard by Marriott.• Processed accounts payable and accounts receivable for the property and assisted in development of budget.• Worked with Sales Department and Revenue Management to maximize revenue.

• Managed the day-to-day operations of an independent, limited-service hotel that includes 56 upscale hotel rooms, 3 different event spaces, a large kitchen, a lobby bar, and a small kitchenette.• Forecasted rates and potential revenue for up to one year out in comparison to local market/competitors and adjusted rates accordingly resulting in a growth of 10% in revenue during the busiest travel season.• Negotiated corporate rates for local businesses and organizations to drive reoccurring local client business.• Processed daily accounting reports and monthly forecasts to accurately chart business success and profitability.

Proficient with WinPM Property Management System and Micros Point of Sales SystemTrain new Front Desk Agents on registration, check in/out, coffee beverage making proceduresHelp manage the inventory of rooms on Online Travel AgenciesProduce the daily activity report for accountingPerform nightly accounting during Night Audit shiftsAssist Maintenance Technician with deep cleaning of guest roomsSupervise housekeeping staff and inspect all guest roomsAssist Front Desk Supervisor with creating staff schedulesAnticipate, respond to, and resolve all complaints. Handle difficult customer situations calmly and professionally while ensuring the guest is left satisfied

Cleaned guest rooms and public areas within the hotelOperated laundry machines and folded linens and terryTook inventory to ensure linen and terry were at a 1.5 par levelProcessed the ordering of cleaning supplies and materials