Designing and developing new data protection service offerings (BaaS, DRaaS, CRaaS) in both traditional managed service and Cloud managed service environments (IBM Cloud, AWS, Azure).

Design and develop new data protection/backup and storage service offerings in both traditional managed service and Cloud managed service environments (IBM Cloud, AWS, Azure). Developing solutions with part of the solution managed by a 3rd party organization.Design and develop solutions for general resiliency community consumption including DCIM solutions.

• Performed advanced administration of Netbackup 4.5, 5.1, 6.0, 6.5, and 7.1.• Performed advanced administration of EMC Avamar, most proficient from version 3 through version 5• Performed advanced administration of Tivoli Storage Manager 5.5, 6.2, and 6.3• Received and resolved technical escalations from the Global Support Center (Tier I).• Received and resolved technical escalations from the Tier II SME group (Tier II).• Worked closely with clients to perform DR exercises, ensuring RPOs and RTOs were achieved. • Administered a multitude of tape and disk storage devices including STK/Sun/Oracle libraries, Dell tape libraries, EMC Data Domain storage systems, HP tape libraries and disk arrays, IBM tape libraries and disk arrays, Netapp storage appliances.• Participated in an on-call rotation to ensure 24x7 support for issues such as outages and advanced customer issues that required immediate assistance as well as for transformation projects• Coordinated offsite data vaulting with vendors such as Iron Mountain and Recall, and was responsible for ensuring all data tapes were properly vaulted and recalled on a regular basis.• Regularly performed backup software upgrades and fresh installs to meet the needs of our customers on all supported products• Took the basic solution requirements from the sales and pre-sales departments and worked with the customer to mold the solution to meet their detailed needs then took those specs and altered hardware requirements to meet the specifications, then worked to order, install, and configure the needed solutions.• Was regularly assigned to customer accounts that were either high-profile or in danger in order to retain their business.

• Wrote and updated process documentation for new and existing service offerings. • Served as primary escalation point for customer issues requiring managerial intervention.• Coordinated training sessions from advanced support tiers in order to broaden the range of skills for individuals.• Monitored an enterprise infrastructure using Micromuse Netcool, an snmp based monitoring system. • Performed initial troubleshooting of incoming issues, and triaged all issues that needed escalation. • Served as technical lead for advanced technical issues involving NetBackup and EMC Avamar.• Responded to customer inquiries vie telephone and email.• Ensured that all customer Service Level Agreements were met.• Promoted to Data Storage Administration position.

Created on-line teaching solutions for professors at a major regional university, while maintaining a web-server environment and creating dynamic websites for various school departments and organizations. Focused mainly on SQL integration with PHP as the connector. This was an internship.