·Served as the point of contact for external training partners in contracts, scheduling of training classes, and monitoring the progress of in-session training classes.·Led program staff in prioritizing activities to meet program goals, which resulted in the best back-to-back quarters in the last three years (post pandemic).·Developed and maintained relationships with community partners to help drive record recruitment numbers with the intake department. This included attending community and outreach events to promote the program.·Worked closely with the team of career advisors providing strategic assistance, coaching recommendations for their customers, and ensuring proper management of training cohorts.·Collaborated with Business Services Manager to ensure training graduates were prepared for employment and were able to be quickly placed into open positions with partner employers.·Met with employer partners and toured their facilities to see how our program could help best fit their needs.·Served on teams and committees that improved career coach training, company-wide processes, and customer experience.

· Worked part-time while completing master's degree.· Supervised classroom to maintain behavioral control and encourage learning.· Built strong and trusting rapport with each student to encourage positive learning outcomes.

·Managed the onboarding of new employees, including processing paperwork, conducting orientations, and providing information such as compensation, benefits, and the opportunities for promotion.·Developed training program that broadened employee skillsets and prepared them for multiple roles across the business. ·Trained/Coached two employees who went onto become store managers within the company, while several other employees went on to management positions with different organizations.·Reduced staff turnover at two different locations by building a positive work culture focused on continual improvement and accountability.·Revamped internal processes that reduced expenses and increased efficiency company wide.·Used best available data to guide decisions regarding staffing, training, and overall operational effectiveness.·Created and implemented business strategies to drive sales growth at two different store locations. Increased sales by 15 percent at one location and 23 percent at the largest location in the company.

- Managed all media responsibilities for five different Division I men's and women's athletic programs.- Handled each team's online presence – regularly updated the school's athletic website and social media.- Wrote press releases and stories for local and national media outlets.- Compiled official statistics for multiple programs including nationally recognized football and basketball programs.- Assisted in operations for conference and national NCAA sporting events. Helped with press conferences, media requests, and reporting of official statistics.