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Nathan C. Email & Phone Number

Managed Service Consultant at Brennan IT
Location: Greater Brisbane Area, Australia, Australia 6 work roles 2 schools
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Current company
Role
Managed Service Consultant
Location
Greater Brisbane Area, Australia, Australia
Company size

Who is Nathan C.? Overview

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Nathan C. is listed as Managed Service Consultant at Brennan IT, a company with 443 employees, based in Greater Brisbane Area, Australia, Australia. AeroLeads shows a matched LinkedIn profile for Nathan C..

Nathan C. previously worked as Managed Services Consultant at Brennan It and Service Desk Analyst at Brennan It. Nathan C. holds Bachelor'S Degree, Information Technology from Qut (Queensland University Of Technology).

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Email format at Brennan IT

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Brennan IT

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Profile bio

About Nathan C.

Highly skilled, results driven, and motivated IT consultant, with solid exposure in both customer-driven and technological industries. Excellent troubleshooting skills combine with effective communication, quality control and accurate needs assessment abilities to consistently contribute to increased effective production.

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Nathan C.'s current company

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Brennan IT
Brennan It
Managed Service Consultant
Employees
443
AeroLeads page
6 roles

Nathan C. work experience

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Managed Services Consultant

Current
Aug 2023 - Present

Service Desk Analyst

Mar 2022 - Aug 2023

Technical Consultant

- Started off as a technical support officer for the Micro Focus Content Manager (CM/TRIM) services to rolling out deployment of greenfield installations or upgrades to latest versions of the product. As well setup, configuration and support of ServiceAPI, Web Client and SharePoint Integration services with CM.- Expanded into technical support/consultant.

Jun 2016 - Feb 2022

Customer Support Officer

  • Supporting gaming systems that help monitor and track gaming machines on the floor and make sure the correct data is appropriately transferred into the OLGR required forms that the venue must give each month.
  • Escalated issues as needed and maintained appropriate communication with customer and other technical teams within our company and third parties.
  • First-rate customer services experience and ability to adjust appropriately to different types of customers to resolve their issue/troubles.
  • Help with networking communication between the venues’s gaming system and our site to make sure everything is correctly monitored by both ends.
  • Ease new venues into operating the gaming system with health checks on the implemented system as well courtesy calls to make sure we help resolve any concerns the venue has.
Nov 2015 - Apr 2016

Technical Support Specialist

- Macintosh & iOS Technical Support Specialist contracted to IBM, then Concentrix's Asia Pacific Delivery Centre providing AppleCare technical support.- Achieve exceptional levels of KPI; while handling large volume of calls daily. o Average Handle Time: 14.5 Mins o Average Hold Time: 3 Mins o Customer Satisfaction: 90% o Issue Resolution: 95% o Northstar.

Feb 2013 - Apr 2014

Keyserver Project (Work Experience)

-Identified and communicated software licensing usage and opportunities to improve efficient consumption of licenses been used roughly through the departments of the University.-Created protocols and procedures on how to interpret findings and results generated by Keyserver monitoring of software licenses been used.-Assembled daily, weekly and monthly case.

Mar 2011 - Jun 2011
Team & coworkers

Colleagues at Brennan IT

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2 education records

Nathan C. education

Diploma Of Information Technology, Information Technology ( Networking)

Southbank Institute Of Technology
FAQ

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What company does Nathan C. work for?

Nathan C. works for Brennan IT.

What is Nathan C.'s role at Brennan IT?

Nathan C. is listed as Managed Service Consultant at Brennan IT.

Where is Nathan C. based?

Nathan C. is based in Greater Brisbane Area, Australia, Australia while working with Brennan IT.

What companies has Nathan C. worked for?

Nathan C. has worked for Brennan It, Miktysh, Odyssey Gaming Pty Ltd, Manpower Australia, and Qut (Queensland University Of Technology).

Who are Nathan C.'s colleagues at Brennan IT?

Nathan C.'s colleagues at Brennan IT include Matthew Simpson, Gayan Samarakoon, Arvi Katla, Sushant Gawde, and Robert Whiteley.

How can I contact Nathan C.?

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What schools did Nathan C. attend?

Nathan C. holds Bachelor'S Degree, Information Technology from Qut (Queensland University Of Technology).

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