General Manager @ EFW | SAP ERP, Six Sigma, Strategic PlanningGeneral Manager @ EFW | Freight Management and Process Improvement ExpertDriving Growth and Excellence as General Manager @ EFWWith over 13 years of experience in operations management, I am a team-driven leader who excels at freight management and process improvement. As the General Manager at Estes Forwarding Worldwide, LLC (EFW), I am accountable for all fiscal and operational functions within the designated station, as well as developing and securing revenue and market share through promotion and sales of all services and products.I have a proven track record of leading, directing, and managing operations to ensure a consistently high level of service, quality, and customer satisfaction, as well as meeting appropriate sales and operational KPIs. I have also spearheaded work with mill, area, asset leaders, and operators, focused on the continuous improvement of tactical and strategic performance through the development, refinement, and sustainment of disciplined work processes. I am certified in SAP ERP, Six Sigma, and Strategic Planning, and I have a master's degree in data science. My goal is to create a positive work culture that achieves customer service excellence and operations standardization, while also emphasizing personal accountability and growth.
Listed skills include Leadership, Conflict Management, Military Weapons Handling, Personal Development, and 35 others.