CHAIRMAN'S AWARD WINNER for pivotal contributions to Data Center migration to Cisco 9k Spine-and-Leaf topology including correcting, remapping and re-cabling all hardware therein. Transitioned a single site's facility access server into an enterprise class, high availability security management system capable of servicing all Acosta locations; complete with documentation for training, management and support. Transitioned infrastructure team to Office 365, creating Team Sites and new knowledge base utilizing OneNote, OneDrive and SharePoint. Managed SD-WAN deployment project. Volunteerism: Light the night for Leukemia and Lymphoma, Walk to End Alzheimer's, Sulzbacher Center Food Preparations.

Transitioned Broadsoft call centers to Ring Central, to reduce cost, consolidate accounting, and simplify management of virtual call centers utilizing telecommuting employees across the continental U.S.

Environment: MS Server 2008 R2 / 2012, SharePoint & Exchange 2010, IIS 7.5, SQL Server 2008 R2, SBS 2008/2011, Virtual Servers: MS Hyper-V Server 2008 R2, XenServer 6.2/6.5, FreePBX, Polycom VoIP Phones, Ticketing: ConnectWise, LabTech. Hardware: Dell SonicWall routers TZ 100, TZ 110, TZ 210, TZ 215, Cisco WAP321 WAP351 Ubiquity UniFi AC Pro, WatchGuard Firebox • Managed daily IT operations supporting 70+ small businesses around Jacksonville and St. Augustine.• Managed onboarding lifecycle of new clients from initial sales through operational support to SLA reporting.• Performed contractual negotiations for new telecom services and renewals on behalf of business owners.• Performed strategic planning with clients, owners and vendors to ensure service requirements and ROI (return on investment) for major IT projects within required timelines.• Transitioned internal knowledge base to Office 365 and expanded it over 500%.• Motivated the support team to achieve a record amount of IT certifications from Microsoft and ASQ.• Conducted HIPAA risk assessments and training for multiple businesses.• Performed internal audits of HR and HIPAA documentation, creating new documentation where necessary.• Created new templates for AUPs, Employee Handbook Addendums, Training packets.• Served as a HIPAA Security Officer and HIPAA Compliance Officer.• Performed hiring and new hire process reform, utilizing internships and pre-employment testing/evaluations.• Created annual performance measuring, compensating employees with new certificates/awards.

Environment: MS Server 2008 R2, SharePoint 2010, Exchange 2010, IIS 7.5, SQL Server 2008 R2, Virtual Server: MS Hyper-V Server 2008 R2, Virtual Desktop: MS Terminal Services, Unified Messaging: MS Lync Server 2010, Polycom VoIP Phones/SoundStation, Ticketing: SpiceWorks. Hardware: HP StorageWorks AiO1200, BladeSystem c3000, Firewalls: WatchGuard x500, XTM 3, XTM 21-w, Switches: HP PoE, Cisco PoE • Managed daily IT operations supporting 125 employees across 34 states, in over 50 offices.• Trained IT Support Team increasing their capabilities from desktop support to server and network management in nine months.• Created proposals for capacity growth utilizing server and network reliability benchmarks to increase application speeds while maintaining data integrity and security.• Developed disaster recovery plan including new server and file archival processes.• Created new documentation (with standards) empowering IT team to perform tasks beyond their titles.• Installed all necessary hardware and cabling from ISP termination point to desktop computers, enabling the company's first regional office to utilize all applications as headquarters employees.• Managed IT support team maintaining data center servers and services including Web, VoIP, VPN, Remote Access Services, Accounting applications, file servers, Email, SharePoint and Database Management.• Met with company president and regional vice-presidents on a weekly basis in order to document, meet and exceed the IT needs of the company and its executives.

Served as the Project Manager responsible for a two-city wireless network installation project and the Director of the Business Consulting Group while simultaneously performing the roles of Senior Sales Engineer, Contract Acquisitions Specialist and Portfolio Manager. • Created wireless ISP backbone connecting 200 properties in two cities with Ubiquity hardware.• Directed overall coordination of multiple business units and subordinate managers and employees in NOC, Field Ops, Tech Support, Sales and Account Management while updating information in Microsoft Dynamics CRM customer database.• Utilized PM methodologies to ensure success of the Champaign / Urbana Wireless Overlay Project.• Achieved customer goals while adhering to contract budgets.• Created project outlines and bill of materials for field engineers.• Created new marketing materials while editing technical information.• Promoted sales of services to internal/external business owners and board of directors.• Negotiated new contracts for properties utilizing bulk acquisitions.• Managed documentation and suggested changes to existing work-flows in Operations and Sales departments.• Mapped floor-plans and wireless overlays with Microsoft Visio to provide more information to engineers.• Liaison between Operations and Sales team ensuring reporting and business correspondence complied with ownership strategies and business plan.Promoted Environmental responsibility by creating the company recycling program.

Served as the Director of Technology for a property management company; traveling to properties in four states, installing and managing data, voice and television services (including fiber optic, broadband and satellite infrastructures).Environment: MS Server 2000/2003, SharePoint 2003, Exchange 2003/2007, IIS 7.5, SQL Server 2000, Customer Management: MS Dynamics CRM, SpiceWorks. Hardware: HP StorageWorks AiO1200, BladeSystem c3000, Firewalls: Cisco PIX, WatchGuard x300, Switches: HP PoE, Cisco PoE, Circuits: Metro Ethernet, PBX: Nortel Meridian • Replaced off-site IT support saving UCH 40% of tech budget per year adding $50,000 to profits yearly. • Purchased, installed and managed key card access control, video security and wireless utility monitoring.• Upgraded MRI accounting software to utilize Citrix MetaFrame.• Migrated email from remote to on premise hosting resulting in 40% savings annually.• Redesigned and implemented document processing methods for customer information.• Managed IT Budget for UCH Corporate and remote offices.

Top Secret ClearanceCertified Field WiremanCertified Small Computer Systems SpecialistFour years active duty and two years active reservist.Planned and implemented major WAN+LAN deployments in Thailand, Korea and Australia ensuring internet connectivity and classified/secure messaging with encryption requirements within a strict time scope.Served as Training Non Commissioned Officer for multiple platoons.Received multiple nominations for company representative at Marine of the Quarter boards based on exemplary proficiency and conduct ratings.Obtained Top Secret security clearance in order to process and disseminate classified materials.National Defense Service Medal, Good Conduct Medal, Letter of Appreciation, Overseas Service Medal, Sea Service Deployment Ribbon, Rifle Badge Expert