Nathan Casteel Email & Phone Number

Madison, Wisconsin Area

Providing operational support for 700+ off site facilities mostly, TV stations, using over 12 different software/hardware platforms including: TruVu Core, TruVu Max, TruVu Max Traffic, TruVu Max Reality, Prism, Fusion, ESP, LiveWire, 3dLive, Metline/Metvision to provide rich media content on the subjects of weather and traffic for broadcast and social media. I also provide support for our host of digital and mobile products.Analyze and develop procedures and strategies for troubleshooting and common department tasks. Contribute new articles in the departmental website, and improve the language/formatting of existing articles. Train staff on software, hardware, and performing in a customer service department.Develop or find software/hardware solutions to improve the capabilities of our core software and processes. Including maintaining our Confluence (which is our primary source of documentation), managing our deployment of Dialpad IRD/phone system, and our user community website Weathercommunity.IBM.com.After Weather Central was bought by WSI/Weather Channel Company I coordinated the creation of documentation, training of techs and transitioning of staff to support the TruVu Max family of software (TruVu Core, TruVu Max, TruVu Max Traffic, and Prism). Between 2016 to 2024 TWC was an IBM Business

Madison, Wisconsin Area

Provided first level support for approximately 1500 users in a Windows and Mac environment using Oracle Forms applications and Office software.Developed an intranet web site based on an Object Orientated PHP framework. It Currently holds 950+ articles and provides full text searching and revision history. Also consists of several other web apps such as: backup tape tracking, printer and paper usage, guide lines for issuing security, and smaller apps for various tasks.Coordinated the running and distribution of nightly reports.Created and maintained shell scripts needed to run reports and other systems tasksWrote a scheduling system in PERL to run scripts and report on their status.Maintained PC and printer equipment for the 17 facilities.Authored 300+ support documents. (procedures, troubleshooting, and scripting guides)

Distribution of parts and equipment.Auditing of Storeroom Inventory.Receiving of stock shipments.

Answered an average of 100 technical support calls from field technicians daily on HP LaserJets, HP color LaserJets, Lexmark Laser Printers, Oki Printers, and other HP printing devices and accessories.Rebuilt and tested printer components and parts.Provided technical writing and articles for "Service Today", a Parts Now! trade publication covering the printer repair industry.