Configure email servers, routers, modems, ONT's, wireless networks, WAN/LAN, mesh networks, access points, etc. for business and residential clients. Analyze network topology and run various diagnostics to ensure client's wireless network and security needs are met.Run diagnostics on: wireless networks, DHCP servers, DNS servers, IPv4 and IPv6, WAN/LAN ports.Perform bandwith utilization, latency, and ping tests to analyze wireless network performance.Run channel site scans and historical airtime analysis on 2.4GHz and 5GHz wireless networks.Analyze channel change logs, PHY rate graphs, and Tx/Rx byte graphs to isolate and resolve wireless network issues.Complete tickets in several different ticketing systems, documenting the complete troubleshooting process with detailed notes.- Calix Cloud- Plume- IBM SPOG- InContact

Assist end users of TaxAct software with technical support. The role consists of: protecting sensitive information, troubleshooting technical issues for end users, documentation in various repositories including the creation of my own knowledge base, escalations, and customer service.- Okta- HappyFox- Teams- Shelf- InContact

Operated motor vehicles in a safe and efficient manner. Established long-term customer relationships through prompt and courteous service. Resolved customer complaints and helped with package tracking and/or shipping issues. Verified loads against shipping papers for dangerous goods shipments.

Worked with small-medium size e-commerce businesses to create a pleasant and practical UI for their websites. Implemented HTML, CSS, and Java into existing Wordpress frameworks to turn standard format websites into custom websites.

My time with the Department of Defense afforded me the opportunity to live abroad in Germany for 15 months while catering to past and present military families stationed abroad or returning from active deployment. In my free time, I traveled extensively throughout Central Europe, Eastern Europe and Northern Africa, experiencing different businesses practices and culturesMy duties while working for the Department of Defense included:• Advising guests of personal travel experiences and knowledge of local attractions and cultural opportunities to ensure customers experience a representative and authentic German culture • Coordinating hospitality services between American and local national coworkers in a multicultural international environment • Mediating the integration of active-duty military servicemen into family life My most notable work was with the 2015 G7 Summit in Elmau, Germany.

Created and executed tasting menus for the Jungle Jim's Eastgate location while managing and training an 8 chef team in 5 kitchens.Collaborated with departments, buyers and vendors to create interesting and eclectic menus.Created menus that make sense from both the culinary and business side of the department.Monitored sales and movement in sales for demonstrated products. Worked with both parties to sustain or improve results.Managing duties included scheduling, payroll, management/maintenance of 5 small kitchens, etc.Scheduled store tours by working with schools, churches, hotels, tour bus companies, international student groups, etc.

Managed the office's social media channels, primarily Twitter and Facebook.Explored and developed strategies for other channels including LinkedIn, Instagram, Pinterest, Tumblr, etc.Managed the office's website content and design and implemented SEO strategies to increase visibility and traffic.Measured the social media and website efforts via Hootsuite, Crowdbooster, Klout, Facebook Insights and Google Analytics.

Promoted a high-quality and genuine brand image through professional selling and customer service.Reinforced the importance of comfort and service by proficiently fitting every customer.Drove business at store level by coaching merchandising and selling skills.Ensured client retention by solving customer’s problems in a timely manner.The most important thing I learned from my time with Ecco is the importance of relationships as it relates to business. People and experiences come first.One of three employees able to open and close the store.

Burke, Inc. provides superior decision support services that enable clients to succeed.Administered advanced analytical services for Fortune500 companies to gain insight and feedback from their targeted clientele.

Oversaw and was responsible for a cabin of 10-14 young campers (10-15 years old).Operated the front office, visitor’s center, dining hall, ropes course, archery, landscaping, barn, pool maintenance, cantina, etc.Organized and operated drop-off (Saturday) and pick-up (Sunday) days, providing impeccable customer service to parents and guardians.