Simultaneously a terminal and dock manager, a freight and logistics manager, a staff and crew leader, and customer relations specialist. Managed ferry terminal operations providing safe, clean, and dependable daily, year-round service to nearly one million passengers annually. Responsible for cargo operations safely transporting 30,000 vehicles and 5300 tons of LTL freight. Partnered with senior leadership to understand priorities, develop processes, and execute consistently throughout terminal operations. Led and mentored multiple teams to ensure continuous operation of a municipal ferry serving the communities in Casco Bay.

Responsible for smooth daily operations: Supervised cash ticket sales with deposits in excess of $50,000 daily, directed receiving, documentation, packaging, and billing of freight shipmentsCustomer service specialist between CBITD and customersResponsible for freight and ticket operationsCommunicated effectively to clients and tourists