Data Scientist
• Developed a predictive machine learning model to forecast outage conditions on client networks, enabling Operations Engineers to preemptively diagnose and troubleshoot problematic areas, reducing outages by 8%.• Employed various statistical techniques to analyze millions of rows of customer network data to understand usage patterns and generate strategies to optimize network performance on a personalized basis.• Created time series forecasting models to anticipate long-term device and network overload, empowering Sales Engineers to proactively promote upgrade opportunities to customers.• Worked with Ops Engineers to identify chronically problematic routers, resulting in improved root cause analysis.