Nathan Corner Email & Phone Number

York, Gb

York, North Yorkshire, Gb

York, Gb

IT and AV support, Customer Service, and Training. Support of all campus IT equipment and audio-visual equipment. Issues regarding PCs, monitors, printers, projectors, amplifiers, speakers, microphones and PA systems, events support, and all relevant peripherals and cabling. SCCM Imaging and config of all campus desktop and laptop PCs, installing this equipment in staff offices and teaching spaces, and network patching of devices. Use of Microsoft Azure to manage multi factor authentication and sign in logs. Maintenance and use of MS Active Directory and MS Office 365 Exchange admin centre to administer user accounts, mailboxes and security groups. Support and diagnosis of student owned laptops, phones and tablets, devices of Microsoft, Android, and Apple operating systems. We have a varied experience and age range of staff on the team, some of whom have more media experience than IT experience, so I write up procedures and training guides and provide training sessions for the team to assist in aligning our support skills. I am the team leader of three IT support officers, this requires me to consider their training needs, their preferred training methods, and encourage and support their development and confidence. I am required to keep up to date with and have an overview of the team’s jobs and co-ordinate/delegate responsibilities and unexpected jobs as appropriate. As a team leader I am also a point of contact in the team for jobs requiring escalation, resolution of complaints, conflict, and student distress. I am required to distribute information from more senior management by means of holding team meetings and one to one meetings with individual team members.

Wetherby, West Yorkshire, Gb

It support from 1st line to 3rd line, across 21 sites nationwide. Maintenance and support of all IT equipment across all sites. Building/imaging computers through Norton Ghost for use on the domain. Configuring and supporting printers, servers and network infrastructure. Maintenance and use of MS Active Directory to administer user accounts, mailboxes, security groups and policies. Configuring and supporting IPhones through Meraki management console. Support and config of Android phones. Creating backup procedures using robocopy for off-site locations. Configuring iLO on HP servers. Remote server and end user support via Dameware. Use of VMware Workstation for the purpose of testing and building server software. Creating training resources using Camtasia and Balsamic MockUps. Support of Encon Unix based financials software. Deployment of AVG software to machines remotely from AVG admin console. Install and config of VPN software for none office based users. Use of Smoothwall to block/allow sites and filtering of email.

Gb

IT and infrastructure support from 2nd line through to assistance with 3rd line network support. Maintenance, and support of all IT, AV and telephony equipment on site, and at external events. Building laptop and desktop computers, supporting printers, servers and network infrastructure. Config and support of Windows phones, IPhones, and IPads. Management of computer images through Microsoft System Centre Config Manager. Management and assistance with service desk incidents and requests at 2nd line level. Creating Service Desk best practice procedures for users and for IT support team. Creating monthly Rotas for the support team, ensuring core hours have sufficient IT support. Creating training notes, training schedules and providing training sessions for MS Active Directory, MS Exchange Management Console, MS Lync, and Blackboard Collaborate. Creating and distributing best practice procedures for online events. Administering, supporting and creating SharePoint sites, Exchange Management Console. Support and use of Microsoft Lync. Purchasing software and hardware as per organisational requirements.

Wakefield, Gb

Providing day-to-day IT support through to resolution of incidents in a 2nd line desktop support environment to YAS NHS Trust and priority support to A&E ambulance dispatch call centres. Responsible for delivery and replacement of IT equipment at all sites, assisting with installing, moving, configuring and troubleshooting software applications and hardware within YAS. Creating and administering user accounts, group policy, email accounts and ensuring users have access to necessary network drives/folders. Ensuring allocated faults are updated and liaising with Incident Support Analysts when necessary to keep them informed at each stage. Building and configuring desktops and laptops. Producing and maintaining accurate and up-to-date training documentation for the helpdesk analysts and for hardware/software, and input into the knowledge base of the helpdesk software for reference. Management and monitoring of helpdesk staff and calls, and providing regular reviews for the helpdesk analysts to assist with personal development. Adhering to system standards and procedures. Maintaining a high level of security and data integrity.

London, Gb

Manning a heavy demand IT Service Desk of 50 staff, to agreed service level agreements in a 1st line support role, conversing with users to diagnose and resolve network/printer/system faults. Logging of calls and allocating to 2nd line support teams. Supporting all software systems, applications and various printers used by Norwich Union staff at sites across the UK and also by the offshore staff in India. Granting and maintaining the required level of system security access for users, new, and existing. Maintaining the accessibility of Mainframe applications. Managing emails received in the Service Desk email inbox from users. Reviewing and updating agreed processes between the IT Service Desk and other support functions. Some 2nd line support in the form of 'quality checking' 1st line call logs. Checking for required information, and obtaining additional information or resolving the issue if possible.

National Diploma In Computer Studies

Education record