Nathan Crossley Email & Phone Number

United States

Responsible for overseeing all operations in our Managed IT Services department. This position has provided me the opportunity to mentor interns and entry-level employees into seasoned technicians. In addition to helpdesk duties, I assist with new business development to review RFPs and provide content and pricing for proposals.Typical services we provide:Server maintenance/migrations, attached storage solutions, VOIP, Azure/O365 administration, firewall solutions, Backup and Disaster Recovery, Workstation lifecycle management.Primary duties:Creating, planning, and executing projects in a fast-paced environmentTraining staff on industry-standard technologies and tools used internally by the departmentHandling ticket escalations and ensuring tickets are being handled per SLAHardware/Software procurement, inventory, and trackingEngaging team members to communicate effectively to accomplish goalsCollaborate with engineers (software/security) to provide client-focused input on solutionsIncrease efficiency by automating processes and utilizing open-source whenever possibleProvision/Install solutions for servers, NAS storage, Networking equipment, and PBX solutions

Stevens Point, Wi

Stevens Point, Wi

Mid-level technician at a Windows-focused Managed Service Provider with ~200 clients. Primary duties in this role included:-Providing technical support to end-users over the phone and using remote access tools-Ensuring tickets are resolved or escalated per Service Level Agreement.-Coordinate support sessions and on-site visits in a timely and professional manner-Investigate alerts/warnings generated by our remote monitoring solution.-Monthly IT Report generationPrimary Services provided used the following technologies:-Server Backup Management - StorageCraft-Physical/Virtual Server Maintenance - Hyper-V and Windows Server-O365 management for approximately 50 tenants-Managing hybrid/on-premise Active Directory solutions-Mobile Device Management/In-Tune/MFA implementation and support-Firewall experience: Watchgaurd

Madison, Wisconsin

As an entry level technician at a Managed Services Provider, my core responsibilities included:-Providing technical support to end users over the phone and via remote management-Investigating alerts/warnings generated by our remote monitoring solution.-Patching of servers during maintenance windows-Coordinating support sessions with customers-Supporting our in-house, cloud-based IaaS product

Middleton, Wi

As an L2 Support Technician, I provided nurses and biomedical engineers technical support on our EEG monitoring products. These solutions included pc-based medical devices as well as fixed-installations in hospital environments. Primary duties included: PC hardware maintenance, EEG amplifier operations, Audio/Video setup, network troubleshooting.-Technical Author of service manuals used by the department and clients- Training Field Service Engineers and Internal Support Reps on our hardware/software products- Represent Technical Support at project meetings for new product development

Bachelor Of Science - Bs, Computer/Information Technology Administration And Management

Activities and Societies: HCON - Herzing College Organization of Networkers

Associate Of Science - As, Computer Systems Networking And Telecommunications